<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<div><strong>About Subsplash</strong></div><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Reviews/Subsplash-Reviews-E949698.htm">Glassdoor</a> and see for yourself!</div><div><br><strong>About the Team</strong></div><div>The Platform Support Team is a growing group of technically-inclined team members working to help clients learn and make the most of the Subsplash Platform. The secret to this team’s success is its wide array of skills. There are tech gurus, customer service geniuses, operations wizards, and amazing writers, all of whom contribute something unique to the team. If you like learning, teaching, technology, and animated GIFs, then you will fit right in!&nbsp;</div><div><br><strong>About the Role</strong></div><div>As the Onboarding Specialist, you will report to the Onboarding Manager. The Onboarding Specialist welcomes the client post-sale and curates the onboarding experience to optimize client retention, maximum adoption of services and delivering delight. You will excel in teaching the client how to use Subsplash tools, understand our diverse services and usher them through the process to realize their value.&nbsp;</div><div><br><strong>Your Priorities&nbsp;</strong></div><ul><li>Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design</li><li>Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing</li><li>Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup</li><li>Reviewing client apps for quality assurance</li><li>Working with your team on new projects and ideas to better the client experience</li><li>Troubleshooting complex issues</li></ul><div><br><strong>You Are...</strong></div><ul><li><strong>A Skilled Communicator:</strong> You’re a strong writer and comfortable on the phone</li><li><strong>A Subsplash Platform expert:</strong> including all areas related to onboarding for the App, Giving, SnapPages, and future products.&nbsp;</li><li><strong>Technical:</strong> You enjoy learning about new technology and understanding how things work. You can build a Subsplash app that will pass review in under one hour and translate a client’s previous website into a SnapPages site within 3 hours.&nbsp;</li><li><strong>A Problem Solver:</strong> You’re a critical thinker by nature and love solving puzzles</li><li><strong>Empathetic:</strong> Helping other people makes you happy</li><li><strong>A Good Teacher:</strong> You can make complex concepts seem simple</li><li><strong>An Awesome Human Being: </strong>You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow</li></ul><div><br><strong>Qualifications</strong></div><ul><li>2 years of customer service experience</li><li>Experience using systems like Zendesk, JIRA, Asana, and Google Apps</li></ul><div><br><strong>Bonus Qualifications</strong></div><ul><li>Basic coding knowledge</li><li>Experience with Photoshop and/or other image manipulation and design programs</li></ul><div><br><strong>Compensation</strong></div><ul><li>The total compensation for this role is between $50-55,000/yr.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not currently reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech.</div>

Customer Onboarding Specialist

<div><strong>Location: <br></strong>Remote / Hybrid&nbsp; <br><br><strong>Pay Rate:<br></strong>$25/hour as 1099<br>OR<br>$20/hour as Full-Time<br><br><strong>Hours:<br></strong><em>Seasonal</em>: Monday through Thursday, 4-24 hours per week, between Fall 2025 to Spring 2026<br><em>Full-Time Hours</em>: 40 hours per week Monday through Friday<br><br><strong>Who We Are <br></strong>Servant Keeper is on a mission to multiply ministry impact.<br><br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people. <br><br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose. <br><br>Our Core Values aren’t just wall art — they’re how we operate: <br><br>🙌 Servant Heart – We lead by serving first <br>💪 Grit – We find a way, even when it’s hard <br>🚀 Never Satisfied – We improve relentlessly <br>🤝 Community – We are better together <br>✅ Do What You Say – Integrity is non-negotiable <br><br><strong>What You’ll Do </strong><br>As a Help Desk Agent, you are driven to ensure the success of our customers across the country. You are willing to go the extra mile to ensure that every single customer you interact with receives quick solutions to their problems.<br><br><strong>You will:</strong><br>-Provide exceptional customer service, primarily over the phone-- guiding partners through solutions, allowing them to return to work faster<br>- Assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner<br>- Collaborate cross-functionally with other departments<br>- Show up with heart, hustle, and humility <br><br><strong>What You Bring <br></strong>- Genuine interest in serving faith-based organizations <br>- Clear, confident communication with strong listening skills <br>- Organization and self-motivation with sharp attention to detail <br>- Basic computer operations, Microsoft Windows &amp; Office applications<br><br><strong>What You Get <br></strong>- A mission-driven role where your work truly matters&nbsp;<br>- Competitive pay<br>- A team that’s purpose-first and people-always<br>- For Full-Time Employees:<br>-&nbsp; &nbsp; Vacation and Sick time accrual / Paid Time Off<br>-&nbsp; &nbsp; Medical, dental, and vision insurance<br>-&nbsp; &nbsp; Life and disability insurance<br>-&nbsp; &nbsp; HSA and FSA options<br>-&nbsp; &nbsp; 401(k) with company match<br>-&nbsp; &nbsp; Access to wellness resources</div>

Help Desk Agent

<div><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 85,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather three times a year at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div><div><strong>About the Work</strong></div><div>As a Customer Support Agent (CSA), you will play a pivotal role in delivering world-class support and ensuring the satisfaction of our customers. The ideal candidate will exhibit a diverse set of skills, including exceptional problem-solving abilities, effective verbal and written communication skills, and a commitment to continuous learning and process improvement. Agents must be adaptable, proactive, and empathetic individuals who value team collaboration and elevating the customer experience.</div><div><br></div><h3>Who We Look For</h3><div><strong>Life Long Learners</strong></div><div>Our team is committed to giving our customers the best support we can. This means we’re always learning. Each of our support agents contributes to our team's culture and challenges the status quo, improving their team, our department, and the company.</div><div><br></div><div><strong>Driven individuals, comfortable asking questions</strong></div><div>We do our best to empower each team member with the information they need to work with autonomy when they can, and the internal support they need to find answers when they’re stuck! You’re not on your own, though. The team is always there to back you up.</div><div><br></div><div><strong>Good communicators with excellent writing skills</strong></div><div>Ninety-seven percent (97%) of our support is done through written communication. Additionally, over half of Planning Center’s employees work from home and in different time zones. Clear and concise writing skills are paramount in conveying the heart of Planning Center to our teammates and customers.</div><div><br></div><div><strong>Problem solvers with a knack for simplifying complex issues</strong></div><div>Some problems come with multiple solutions, and the best solution often depends on the situation. We do our best to provide you with all the options available to help our customers solve their problems, but understanding which one will work best is often up to you!</div><div><br></div><div><strong>Passion for excellent products</strong></div><div>Our products give us a contagious excitement, knowing that they "just work." We believe our products are the best at what they do, and our support team is the best at helping our customers use them.</div><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><h3><strong>The Hiring Process</strong></h3><div>Our hiring team is made up of our department leadership team, our support team managers, and a few of our support agents. During the hiring process, we strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div>Here’s a look at what our hiring process generally looks like:</div><div><br></div><div><strong>Round 1 - resume and application review&nbsp;</strong></div><div>At this stage, our hiring team evaluates candidate applications, identifying stand-out work in one or multiple categories.</div><div><strong>Round 2 - sample support tickets with more written questions and answers</strong></div><div>Next, a homework exercise, where you’ll have a chance to share a commentary and proposed solution(s) to some support interactions.</div><div><strong>Round 3 - video interview with members of the hiring team</strong></div><div>This is a chance for us to get to know each other. We value giving you time to ask any questions that you may have about working at Planning Center, so feel free to have questions ready for us!</div><div><br></div><div><strong>Applications will be accepted until 5pm PST on August 19,2025</strong></div><div><br></div><div><strong>To Apply</strong><br>Please answer all the questions on the application and submit your resume.&nbsp;</div><div><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li><li>Analytical and holistic problem-solving skills</li><li>Excellent Verbal and written communication skills</li><li>Aptitude for product knowledge or the ability to learn quickly</li><li>Experience with software and computers</li><li>Ability to work on a team and collaborate effectively</li><li>Receptive to feedback, with a commitment to learning and improvement</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the core pillars we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find all our benefits here.</div><div><br></div><ul><li><strong>Salary Compensation</strong>: <em>We start all of our support agents at $69,000 a year</em> and have opportunities for you to level up to $91,000 with time and responsibilities. Paid semi-monthly on the 1st and 16th of each month. If the 1st or 16th lands on a weekend or holiday, payday is the business day prior. The company shall withhold a portion of the compensation for payment of taxes, in accordance with the laws set up and managed through Rippling.</li><li><strong>Company Laptop and Monitor</strong> - To be returned upon request or termination of employment</li><li><strong>Home Office Stipend</strong> - $2,500 taxable allowance to set up your home office. You can use the allowance for a standing desk, ergonomic chair, keyboard, mouse or trackpad, backpack, etc.—all yours to keep.</li><li><strong>Health Coverage</strong> - Ninety-five percent (95%) paid Health and 100% paid Dental and Vision coverage for you and your dependents, effective the first day of the month following your start date</li><li><strong>401K Contributions</strong> - Company 3.0% non-elective contribution to a 410(k) beginning at 90 days of employment</li><li><strong>Paid Vacation</strong>—two weeks paid time off during your first year, and increases with longevity at the company up to three weeks</li><li><strong>Paid Sick Leave</strong>—Seven days per year</li><li><strong>Extra Fridays Off </strong>- Paid Fridays off in the summer and every other Friday off during non-summer months.</li><li><strong>Paid Holidays</strong>—11 Days. We observe a United States Holiday calendar and take a week-long winter break between Christmas Eve and New Year’s</li><li><strong>Sabbatical</strong> - Paid month-long Sabbatical every five years</li><li><strong>Phone &amp; Utilities Stipend</strong> - Employees receive $100 every month to help cover the bills</li><li><strong>Co-working Stipend</strong> - This perk covers a maximum of $250/month if you work outside your home</li><li><strong>Health Stipend</strong> - Employees can use up to $200/month for therapy, counseling, gym membership, etc.)</li><li><strong>Charitable Giving Match</strong> - Planning Center will <em>match</em> up to $2000 to a 501c3 of your choice.</li><li><strong>Continuing Education Allowance</strong> - Can be used for books, videos, courses, and conferences.</li><li><strong>Work from anywhere in the USA</strong></li></ul><div>Over 80% of Planning Center is remote. We appreciate the freedom and flexibility that come with working from home and promote remote culture and communication in everything we do.</div><div><br></div><div>That doesn’t mean we don’t value the connection that comes with working together in person. We provide several opportunities throughout the year to travel and connect with your teammates and work, serve, and celebrate together in person at our headquarters in Carlsbad, CA, or around the country as the opportunity presents itself!</div>

Customer Support Agent

<div><strong>Director of Podcast Operations</strong></div><div><strong>Location:</strong> Hybrid (Remote flexibility with the requirement to be <strong>on-site in the Greater Phoenix area</strong> during recording days)</div><div><strong>Compensation:</strong> Revenue-share model (unpaid until revenue begins; equity-style upside)<br><br><strong><em>Interested in this position? Email maryegazda@gmail.com with your resume and at least one of the following: Case Studies | Portfolio of Previous Work, References.</em></strong></div><div><br></div><div><strong>About the Role</strong></div><div><em>Let's Talk Life, Faith &amp; Following Jesus </em>is building a professional-level podcast rooted in a successful livestream on the Salt Dating App - Table. I am seeking a <strong>scrappy, creative Production Lead</strong> who can take ownership of the backend of podcast production and overall operations.<br><br></div><div>This person will be the <strong>backbone of our production process</strong>, bringing technical expertise and a passion for Jesus-centered content. This is a <strong>foundational leadership role</strong>, but it’s also highly <strong>execution-focused</strong> in the early stage: you’ll personally manage the day-to-day production tasks until the podcast generates enough traction and revenue to build the team behind you.<br><br></div><div>I’m looking for someone who is <strong>energized by making things happen behind the scenes</strong>—someone who loves driving results and shaping a brand but has no desire to be on camera or the public face of the project.<br><br></div><div><strong>Key Responsibilities</strong></div><ul><li>Produce and scale: Record, edit, and publish weekly podcast episodes (multi-camera, multi-channel audio).</li><li>Grow the brand: Build and scale the YouTube channel to 100K+ subscribers, optimizing for SEO and engagement.</li><li>Monetize: Build revenue streams through sponsorships, partnerships, and merchandise to $10K/month within 12 months.</li><li>Marketing &amp; growth: Develop and execute strategies to grow audience across YouTube, podcast platforms, email, and social media.</li><li>Digital presence: Direct the creation of the website and integrated brand platforms.</li><li>Systems &amp; leadership: Build scalable systems for production and operations; recruit and oversee team members once growth allows.</li><li>Strategy execution: Translate big-picture goals into actionable steps and remove roadblocks as we scale.</li></ul><div><br></div><div><strong>What You’ll Love About This Role</strong></div><ul><li>You’ll operate at a senior leadership level while also being hands-on in the day-to-day execution during the launch phase.</li><li>You will have true ownership and share in the financial upside as the show grows.</li><li>You’ll get to work on a mission-driven project that loves God’s people, offers grace, gives hope, and seeks to restore sons and daughters to the King’s Table.</li></ul><div><br></div><div><strong>Qualifications</strong></div><ul><li>Highly aligned with Gospel mission and passionate about Jesus-centered content.</li><li>Proven success in growing a YouTube channel by over 100K+ subscribers and/or a podcast with 5,000–10,000+ downloads per episode.</li><li>Experience generating $10K+/month in sponsorship revenue.</li><li>Strong technical skills in video production, multi-channel audio, editing, and distribution.</li><li>Deep understanding of SEO, analytics, and optimization for YouTube and podcast platforms.</li><li>Entrepreneurial, scrappy, and resourceful; able to produce excellent content with limited resources.</li><li>Comfortable with a revenue-share model and investing time or resources in the early stage.</li></ul><div><br><strong><em>Note:</em></strong><em> If you have an interest in the position and qualifications in some of these areas but not all, I&nbsp; encourage you to reach out. Each part of this role is important and will ultimately be required, but if you’re drawn to the opportunity&nbsp;</em><strong><em>and are willing to take the initiative to grow into the others, </em></strong><em>I want to meet you. Because this is a revenue-share opportunity, I'm looking for someone willing to bet on their work ethic and invest the time to learn and master every aspect of the role.</em></div><div><br></div><div><strong>First 90-Day Success Metrics</strong></div><div>I am looking for measurable wins in the first three months, including:</div><ul><li>Successful launch campaign: A coordinated, multi-platform campaign that builds anticipation and drives strong downloads and views from day one.</li><li>YouTube subscriber growth: Achieve 2,500–5,000 subscribers by the end of the first 90 days of the channel launch.</li><li>Brand voice: Establish a consistent and compelling brand voice for all social platforms, with a clear content calendar in place.</li><li>Foundational infrastructure: Production systems, upload schedule, and basic analytics/tracking are set up and running smoothly.<br><br></li></ul><div><strong>Long-Term Success Metrics (12–24 Months)</strong></div><ul><li><strong>100K+ YouTube subscribers</strong> (within 18–24 months).</li><li>Average <strong>25–50K views per episode</strong> on YouTube.</li><li>Average <strong>10–20K podcast downloads per episode</strong> across platforms.</li><li>Social media presence growing toward <strong>50–100K followers combined</strong> across Instagram, Facebook, TikTok, etc.</li><li><strong>$10K+/month in revenue</strong> within 12 months</li></ul><div><br><br></div><div><strong>Compensation &amp; Commitment</strong></div><ul><li>This is a revenue-share model position and will be unpaid until revenue begins. <strong>You and your department will be the first to be funded and paid</strong> as revenue starts to come in. As the host, I will only receive a paycheck once the show is profitable and all necessary production resources are secured.</li><li>You will be asked to <strong>invest your time in the short term</strong>. <strong>You may opt to use your personal production equipment.&nbsp;</strong></li><li><strong>Time commitment:</strong> Average of <strong>12–20 hours per week</strong> during the first 6 months as we launch and scale the podcast.</li><li>Hybrid role: Remote flexibility with the requirement to be on-site in the<strong> Greater Phoenix area</strong> <strong>during recording days.<br></strong><br></li></ul><div><br><strong>About the Show Host (Mary Gazda)</strong></div><div>My name is Mary Gazda, and I am a disciple-maker devoted to restoring sons and daughters to the King’s table through <strong>relational discipleship, curriculum development, and storytelling</strong>. I come with <strong>over a decade of experience in para-church and non-profit ministry.</strong> I also worked with the <strong>largest Christian media company in the world</strong>, giving me a unique perspective on how to engage audiences with Gospel-centered content.<br><br></div><div>I offer discipleship coaching in individual and group settings, creating safe spaces for reflection, growth, and deeper connection with God. I have built a strong audience hosting <strong>livestream events on the Table Platform (through Salt Dating App)</strong>, where I am a <strong>master facilitator and host</strong>—skilled at guiding meaningful and engaging conversations with guests. These livestreams have created a built-in audience and strong connections, but their reach is limited to the platform.</div><div><br>To expand the impact and reach larger groups, I am looking to launch a professional podcast. I bring the vision, guests, and relationships to make it happen, but need a <strong>strategic partner</strong> who can build the backend infrastructure and focus on growth, allowing me to concentrate on my strengths—teaching, content creation, and building relationships.</div>

Director of Podcast Operations

<div><strong>About Subsplash</strong></div><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br><strong>About the Team</strong></div><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm.</div><div><br><strong>About the Role</strong></div><div>The Senior IT Support Engineer, reporting to the Sr. Director of Risk, Compliance &amp; IT, serves as a critical point of contact for advanced IT-related inquiries and escalated issues within the organization. This role focuses on providing timely and effective support, expertly triaging incoming issues, and proactively developing a comprehensive knowledge base of IT practices, procedures, and solutions to significantly enhance problem-solving efficiency across the team. The&nbsp; Senior IT Support Engineer plays a key role in ensuring the IT team consistently meets or exceeds defined service level objectives (SLOs). This role embodies the qualities and values of the IT team at Subsplash and serves as a model for the team.</div><div><br><strong>Essential Functions of This Role:</strong></div><ul><li><strong>Tier 1-3 Support &amp; Escalation Management:</strong><ul><li>Serve as the primary escalation point for complex or recurring IT issues, providing up to Tier 3 troubleshooting and resolution.</li><li>Triage all IT related questions as they arise, ensuring efficient routing and timely resolution.</li><li>Provide on-call support for immediate software and hardware issues during local business hours.</li><li>Provide technical support over the phone, web, Slack, and other tools.</li><li>Account management for password resets, lockout, provisioning and deprovisioning of accounts.</li><li>Diagnose computer errors and provide technical support.</li><li>Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.</li><li>Set up and configure new laptops.</li></ul></li><li><strong>IT Operations &amp; Project Leadership:</strong><ul><li>Lead or participate in IT projects, such as Okta integrations, new software implementations, and migrations.</li><li>Evaluate and recommend new technologies and tools to improve IT support capabilities.</li><li>Oversee the ordering process for new hardware, ensuring adherence to budget, procurement policies, and timely delivery.</li><li>Ensure compliance with IT security policies and procedures, and participate in security audits.</li><li>Utilize best practices for monitoring and remediating endpoint security vulnerabilities.</li><li>Maintain mobile device management (MDM) system to ensure endpoints are configured per security and compliance standards.</li><li>Collaborate with cross-functional teams to identify and implement automation opportunities for repetitive IT tasks, contributing to increased operational efficiency and reduced manual effort.</li><li>Leverage AI-powered tools and platforms to enhance troubleshooting, automate routine tasks, and improve overall operational efficiency.</li><li>Assist in managing IT vendor relationships, ensuring service delivery and issue resolution meet organizational expectations.</li></ul></li><li><strong>Training &amp; Documentation Excellence:</strong><ul><li>Develop and maintain technical documentation, knowledge base articles, and standard operating procedures for IT processes.</li><li>Train end-users how to set up and use new technologies.</li><li>Develop and deliver training programs for end-users on new technologies and IT best practices.</li><li>Support IT Onboarding Sessions for new Team Members.</li><li>Maintain up-to-date inventory of company-owned hardware.</li></ul></li></ul><div><br><strong>Required Education and Experience:</strong></div><ul><li>A bachelor's degree in a related field.</li><li>5+ years of progressive IT Help Desk or IT Operations experience, with demonstrated leadership in technical capacities.</li><li>Ability to prioritize and execute tasks.</li><li>Excellent time management skills.</li><li>Strong interpersonal skills with a positive, outgoing, high energy attitude..</li><li>Hands-on experience with implementing and supporting Okta or other identity management systems (IdM/SSO) in a production environment.</li><li>Hands-on experience administering Jamf Pro, Microsoft Intune, or other Mobile Device Management (MDM) solutions in an enterprise environment.</li><li>Hands-on experience with Google Workspace administration, including complex configurations and troubleshooting.</li><li>Experience with administering SentinelOne or similar EDR.</li><li>Experience with automation &amp; scripting Mac and Linux environments.</li><li>Hands-on experience supporting Mac, Linux, and Windows.</li><li>Tolerance for repetitive or manual tasks, with a mind for automating said tasks.</li></ul><div><br><strong>Desired Qualifications:</strong></div><ul><li>Knowledge and understanding of best practice frameworks (such as ITIL, ISO20K) for delivery of IT services.</li><li>Experience with leveraging AI tools for IT operations and process improvement.</li><li>Certifications such as Jamf Pro (200 or higher), SentinelOne, CompTIA A+, Network+, Security+, ITIL Foundation, or equivalent.</li></ul><div><br><strong>Compensation</strong></div><ul><li>The overall compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br><strong>Hours</strong></div><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br>Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.</div>

Sr. IT Support Engineer

<div><strong>What could God do through you?<br></strong><br></div><div>Each day of progress at My Well Ministry is an opportunity to participate in meaningful Kingdom impact. This is more than a job for our ideal candidate; it’s a calling to evangelize financial and technical stewardship that My Well can offer, as a gift, to churches. Our team works purposefully to steward change so that more resources can stay in ministry, where it belongs. We truly believe what we are doing is God’s work, not our own. If you are a self-starting and adaptable Christ-follower who can work in a fast-paced environment, we hope you’ll apply.<br><br></div><div><strong>What we're looking for<br></strong><br></div><div>We’re seeking a passionate and proactive community support specialist to actively engage with the Rocket.Chat and Rock RMS ecosystems. In this role, you'll provide hands-on support and strategic guidance to churches and ministries by helping them identify, implement, and optimize technology solutions that align with their goals. You’ll work collaboratively with our Support team identifying areas for improved participation in the Rock community, uncovering missed opportunities, and ensuring ministries are equipped with the right digital tools for their mission.<br><br></div><div>To be successful in this role, a skilled and service-minded Community Support Specialist will support churches and ministries using Rock RMS. This role is all about solving problems, answering questions, and providing clear, reliable guidance in community chat channels and beyond.<br><br></div><div>Outstanding candidates are natural problem-solvers who value secure, efficient technology and communicate solutions in a way that’s easy to understand. Your technical expertise directly empowers ministries to thrive, and your day-to-day conversations make a tangible difference in the Church.<br><br></div><ul><li>Loves Jesus, loves people, and loves the Big “C” Church.</li><li>Willingness to adapt and be flexible, while working above and beyond expectations.</li><li>Loves to learn, appreciates feedback and strives for self-improvement.</li><li>Ministry-minded and has a passion for Kingdom purposes by serving the church.</li><li>High-momentum, high-capacity, positivity, overcomer, creative-can-do-whatever-it-takes attitude.</li><li>High level of initiative and ability to take a proactive approach to work.</li><li>Performs job duties on time with excellence.</li><li>Actively participates in the life of their church.</li></ul><div>‍</div><div><strong>Responsibilities<br></strong><br></div><ul><li><strong>Quickly and Efficiently Respond to Questions in Rocket.Chat</strong><ul><li>participate daily in the <a href="http://rocket.chat/">Rocket.Chat</a> community and answer questions quickly and efficiently.</li></ul></li><li><strong>Identify and Escalate My Well Specific Issues to the Support Team</strong><ul><li>When My Well specific issues arise in <a href="http://rocket.chat/">Rocket.Chat</a> or other Rock forums, escalate those to the My Well team and follow up for resolution.</li></ul></li><li><strong>Participate in the greater Rock RMS ecosystem</strong><ul><li>The Rock community has Q&amp;A forums, Recipes, quarterly meetings and more. Actively participating in all aspects of the community.</li></ul></li><li><strong>Identify areas of growth for My Well in the Rock community.</strong><ul><li>Look for opportunities to increase My Well’s support and engagement with the Rock community through new avenues.</li></ul></li><li><strong>Lead quarterly webinars</strong><ul><li>Work with the Support team to host quarterly webinars for My Well Rock churches and other Rock churches.</li></ul></li><li><strong>Create Helpful Documentation</strong><ul><li>Document My Well reports and other solutions for Rock recipes and the My Well Help Center.</li></ul></li><li><strong>Collaborate Cross-Functionally</strong><ul><li>Work closely with internal teams to improve support for Rock churches.</li></ul></li><li><strong>Spot and Act on Growth Opportunities</strong><ul><li>Proactively identify overlooked opportunities to improve system efficiency, drive outreach, and optimize ministry engagement.</li><li>Assist the Consulting team on collecting information on new churches coming to Rock and potential leads.</li></ul></li><li><strong>Provide Clear, Purpose-Driven Guidance</strong><ul><li>Offer clear, accessible explanations of technical concepts to empower churches and ministries in their decision-making.</li></ul></li><li><strong>Stay Informed and Innovative</strong><ul><li>Continuously learn about new Rock updates and releases, new technology, CRM advancements, and data management practices to keep our solutions cutting-edge and mission-driven.</li></ul></li></ul><div><br><strong>Qualifications</strong></div><ul><li>3 years Rock RMS experience.</li><li>High school diploma or equivalent.</li><li>Bachelor Degree in S.T.E.M. related areas.</li><li>Experience with SQL or other standard database languages.</li><li>Understanding and willingness to learn programming languages.</li><li>Strong self-motivation.</li><li>Ability to work alone and as part of a team.</li><li><strong>Bonus if you have experience in:</strong><ul><li>HTML, CSS, Javascript, and/or Python</li></ul></li></ul>

Rock Community Support Specialist

<div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br>Candidates willing to commute and work out of our downtown Phoenix, AZ or Plano, TX office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.</div><div><strong><br>Position Summary</strong></div><div>We are looking for a Customer Success Manager to join our growing Customer Success Team. As a Customer Success Manager, you will report to the Manager of Customer Success and will be focused on our mid-level customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with other Customer Experience teams such as Support, Onboarding, &amp; Training to help maximize customer growth. Your responsibilities will include supporting a wide variety of mission focused organizations&nbsp; in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, managing the process from initial outreach through contract close. Demonstrate a solid understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: 1+ direct experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Customer Success Manager

<div><strong>Location: <br></strong>Remote / Hybrid <br><strong>Apply By: <br></strong>Rolling <br><strong>Pay Rate:<br></strong>$20-22/hour<br><br><strong>Who We Are <br></strong>Servant Keeper is on a mission to multiply ministry impact.<br><br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people. <br><br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose. <br><br>Our Core Values aren’t just wall art — they’re how we operate: <br><br>🙌 Servant Heart – We lead by serving first <br>💪 Grit – We find a way, even when it’s hard <br>🚀 Never Satisfied – We improve relentlessly <br>🤝 Community – We are better together <br>✅ Do What You Say – Integrity is non-negotiable <br><br><strong>What You’ll Do </strong><br>As a Help Desk Agent, you are driven to ensure the success of our customers across the country. You are willing to go the extra mile to ensure that every single customer you interact with receives quick solutions to their problems.<br><br><strong>You will:</strong><br>- Provide exceptional customer service, primarily over the phone-- guiding partners through solutions, allowing them to return to work faster<br>- Assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner<br>- Collaborate cross-functionally with other departments<br>- Work at the office 2-3 times per month if you live within a 50-mile radius of the main office in Lock Haven, PA <br>- Show up with heart, hustle, and humility <br><br><strong>What You Bring </strong><br>- Genuine interest in serving faith-based organizations&nbsp;<br>- Clear, confident communication with strong listening skills&nbsp;<br>- Organization and self-motivation with sharp attention to detail&nbsp;<br>- Basic computer operations, Microsoft Windows &amp; Office applications</div>

<div><strong>EveryLife Company Values</strong></div><ol><li>Celebrate Life - Every baby is a miracle and a gift from above. We cherish it, celebrate it, and seek to protect it, always</li><li>Stand with Integrity - We are here because our values, vision, and mission are deeply held convictions that drive us to build a different kind of company. We will never sacrifice our beliefs or the integrity of our products for the sake of popularity, gain or grift nor will we support anything that goes against our mission to protect life</li><li>Champion Parenthood - Being a parent is the greatest job we’ll ever have and celebrating the blessing of parenthood is at the heart of what we do. And when we champion parenthood and the innocence of new life — we build a healthier, happier future for our Nation</li></ol><div><br><strong>About EveryLife: </strong>EveryLife is America's first and only pro-life diaper company. Our mission is to provide premium products for every baby. Because every baby is a miracle from God who deserves to be loved, protected, and supported. As a company, we unapologetically stand for life, not just in words but in action.&nbsp;</div><div>EveryLife is a fully owned subsidiary of PublicSquare. The primary mission of PublicSquare is to help consumers “shop their values” and put purpose behind their purchases.&nbsp;</div><div><br><strong>About the Position: </strong>The EveryLife customer support representative is a team player who excels in customer support, and loves being part of a team that enjoys working together and puts the company mission and values first. We are looking for a temporary stand-in while our current representative is on maternity leave. The duration of this role is 8 weeks starting in mid-April.&nbsp;</div><div>The expectation is 40 hours per week, 2 hours of this schedule are expected to be on either Saturday or Sunday. This position is fully remote with a preference of the East Coast or Central time zones, and can be flexible when setting office hours.<br><br>We are looking to fill this role quickly with a start date in mid-April. If you feel like you’d be a good match for this position, we look forward to your application!&nbsp;</div><div><br><strong>Responsibilities:</strong></div><ul><li>Maintain accurate records to ensure seamless communication with customers and our internal team</li><li>Provide excellent customer service via email, Intercom, and phone</li><li>Advocate for the customer experience, recommend improvements, and identify trends and other information to management</li><li>Deliver on ad hoc requests in a timely manner</li></ul><div><br><strong>A successful candidate will have…</strong></div><ul><li>Personal familiarity with EveryLife products</li><li>Strong pro-life values and the ability to be a quick learner, friendly and flexible!&nbsp;</li><li>1+ year of customer service or client experience</li><li>Strong organizational skills, ability to multitask, and a high capacity</li><li>Ability to identify customer needs and take appropriate action&nbsp;</li><li>Proficiency in Intercom and Shopify is a plus</li></ul><div><br><strong>PublicSquare Company Values</strong></div><ol><li>We are united in our commitment to freedom and truth - that's what makes us Americans.</li><li>We will always protect the family unit and celebrate the sanctity of every life.</li><li>We believe small business and the communities who support them are the backbone of our economy.</li><li>We believe in the greatness of this Nation and will always fight to defend it.</li><li>Our Constitution is non-negotiable - government isn't the source of our rights, so it can't take them away.</li></ol><div><br>This is a full-time temporary W2 position not eligible for benefits.</div><div><br>PublicSquare is America's leading commerce and payments ecosystem that serves customers and businesses that value life, family, and freedom. PublicSquare operates under three segments: Marketplace, Financial Technology, and Brands. The primary mission of the Marketplace segment is to help consumers “shop their values” and put purpose behind their purchases. PublicSquare leverages data and insights from the Marketplace to assess its customers’ needs and provide wholly-owned quality financial products and brands. PublicSquare’s Financial Technology segment includes Credova, a consumer financing and payments company. PublicSquare’s Brands segment consists of D2C companies, like EveryLife, a premium life-affirming baby products company</div>

Customer Support Representative

<div>Location: Remote</div><div><br>Key Responsibilities<br><br></div><ul><li>Answer support questions</li><li>Give Website Advice</li><li>Launch Websites and Manage DNS</li><li>Build web pages for churches</li><li>Update websites for churches</li></ul><div><br>Requirements:</div><ul><li>1-2 Years Customer Support Experience</li><li>Deep knowledge and passion for the Church</li><li>Ability to work in a team</li></ul>

Technical Customer Support Representative

<div>As a Renewed Vision <strong>Customer Service and Support Representative (Tier I)</strong>, you will be an outgoing individual with good interpersonal skills to handle sales and support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users. User support representatives respond to emails and online chat requests for technical support. Also, you will schedule phone calls and screen share sessions to assist in solving a customer's problem.&nbsp; This role will be Sunday-Thursday with hours based on your location.&nbsp; If you have a Production or Support background and enjoy helping others by education or solving their problems, we’d like to meet you.</div><div><br><strong>Roles/Responsibilities:</strong></div><ul><li>Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware</li><li>Put customers at ease and help them solve their technical problems quickly</li><li>Use time management skills to prioritize customer calls and quickly address all customer technical problems</li><li>Improve customer references by writing and maintaining documentation</li><li>Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products</li></ul><div><br><strong>We want people who:&nbsp;</strong></div><ul><li>Like to help people achieve their best</li><li>Have used ProPresenter and/or other Renewed Vision products in live productions</li><li>Know general computer troubleshooting strategies</li><li>Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression)</li><li>Are critical thinkers and problem solvers</li><li>Can express themselves well with the written word</li><li>Can type quickly</li><li>Has a drive and ability to make processes more efficient</li></ul><div><br><strong>We really want people who:</strong></div><ul><li>Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environments.</li><li>Have customer Service related experience in a written format</li><li>Ability to work both independently and within a team with minimal supervision.</li></ul>

Support Representative

<div>We make websites for churches! We are looking for someone with both website content management systems experience, and an outgoing and warm personality for phone interface with churches. We use Elementor for Wordpress, so experience with that is a plus. All remote, flexible hours, extremely friendly co-workers. Starting at $22.50/hr, room to grow!</div>

Web Admin Tech Support

<div><strong>Join Tithe.ly, We're on a Mission</strong></div><div><strong>We're a tech company that puts the Church first,</strong> and we currently service more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.&nbsp;</div><div><br></div><div><strong>Customer Support Advocate</strong></div><div><strong>We are continuously seeking talented professionals to join our team in Customer Support. </strong>Providing an excellent experience for our customers, your primary responsibility will be delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.ly’s product suite by knowing the ins and outs of our product and having a solution-oriented mindset.</div><div><br></div><div><strong>While we are not always hiring for this particular role, we are always accepting applications. </strong>Whenever a role does become available, our team will reach out to the resumes that best fit our job description and needs.&nbsp;</div><div><br><strong>Primary Responsibilities of the Role</strong></div><ul><li>Offer customer solutions though email, chat, and phone services</li><li>Train and help customers adapt to new software and updates that get pushed out frequently</li><li>Track issues/bugs that the customers are experiencing and communicate accordingly</li><li>Help brainstorm and create better and more efficient/concrete processes for the team</li><li>Other duties and special projects as assigned</li></ul><div><br><strong>A Successful Candidate Will&nbsp;</strong></div><ul><li><strong>Communicate Effectively</strong> by attentively listening to others and adjusting to fit your audience.</li><li>Be <strong>Action Oriented </strong>and step up to handle tough situations.</li><li>Have<strong> Interpersonal Savvy</strong> therefore, relating openly and comfortably with diverse groups of people.</li><li>Be a<strong> Nimble Learne</strong>r who learns quickly when facing new situations.</li><li>Be <strong>Tech Savvy </strong>by readily learning and adopting new technologies.</li></ul><div><br><strong>Technical Qualifications</strong></div><div><strong><br>Required:&nbsp;</strong></div><ul><li>Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses&nbsp;</li><li>Comfortable with technology and software services</li><li>Excellent written/verbal communication skills</li><li>Positive and upbeat personality</li><li>Empathetic and patient with customers</li><li>Ability to manage yourself in a fully remote environment</li><li>Detail oriented and organized</li><li>A willingness to learn and adapt quickly to new updates/changes</li><li>Highly competent/comfortable with technology and web-based software’s</li><li>Able to write in explanatory and procedural styles for multiple audiences</li></ul><div><strong><br>Office Requirements:&nbsp;</strong></div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year</li><li>A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time</li></ul><div><br></div><div><em>We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA</em></div><div><br></div><div><em>Hourly Pay Range: $20-$25/hour</em></div>

Customer Support Advocate

<div><strong>About Differential</strong></div><div>Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.</div><div><br></div><div>We hire great, trustworthy people so that we can optimize for a free &amp; flexible culture.</div><div><br></div><div><strong>Job Description</strong></div><div>We are looking for an innovative and driven professional to join our growing team, committed to ensuring customer success. You will be working with customers, guiding them through the onboarding process, addressing their questions, and building strong, trustworthy relationships. You’ll spearhead the adoption of our products, managing both client and internal resources to ensure smooth implementations. Collaborating closely with team members, you’ll ensure long-term success for our clients and act as their main point of contact for strategic expertise. Your ability to create an impactful onboarding experience will be essential to enhancing the overall customer experience.<br><br></div><div>You will focus on our Apollos line of business, a technology and content platform for the Church that equips people to develop healthy spiritual habits and stay better connected to their church community digitally. You will become an expert in guiding technology and strategy that impact churches all over with hundreds of thousands of followers using our products.<br><br></div><div>At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.<br><br></div><div>Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or some words we put up on the wall. It’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider passionate people for this position.<br><br></div><div>Our mission statement, core values, benefits and more can be found at handbook.differential.com.<br><br></div><div><strong>Job requirements</strong></div><div><br><strong>What you can expect to do:</strong></div><ul><li>Lead the customer onboarding process and ensure successful integrations that create user value and are delivered timely</li><li>Help mentor customers to do things more efficiently and successfully with our products</li><li>Ensure new customers have a positive onboarding experience into the Apollos ecosystem</li><li>Exercise your great project management skill while showing empathy for users and critical problem solving skills</li><li>Understand and anticipate customer needs and goals in order to provide recommendations on how to best utilize product capabilities and maximize value for the customer</li><li>Manage stakeholder expectations externally and internally with proactive updates</li><li>Manage a team to ensure the quality of the work is in line with the Apollos standard as well as timely delivery</li></ul><div><strong><br>What we’re after:</strong></div><ul><li>Passion for building authentic human relationships with clients.</li><li>Demonstrated ability to rely on an iterative process to maintain momentum on projects. In other words - our work is never going to be perfect, and we expect you to be able to prioritize what matters most now so we can iterate. Continuous improvement is our superpower.</li><li>Technical knowledge or specific experience with digital products/software is desired, but not required.</li><li>Interest and curiosity for learning about digital products and how they work.</li><li>A seasoned professional with deep knowledge of the Church market and a knack for providing outstanding support.</li><li>Experience with helping people use technology-based digital products or platforms in a Church setting.</li><li>Strong ability to manage multiple projects, priorities and deadlines while carefully curating client relationships.</li><li>A compassionate leader with experience in helping Churches adopt new technology</li><li>Demonstrated ability to communicate effectively and tactfully, making sure the integrity of the project is aligned with client expectations</li></ul><div><strong><br>Differential employees are those who:</strong></div><ul><li>Communicate effectively with teammates</li><li>Are self-motivated</li><li>Learn quickly and relentlessly</li><li>Are curious about technology and the impact it can make on the world</li><li>Enjoy taking ownership and responsibility for their work</li><li>Enjoy collaborating with others on solving meaningful problems</li></ul><div><br></div><div>Candidates must be based in the United States and be available during standard business hours for both client and team meetings. Specific times vary based on client-specific timezone preferences. There is flexibility in working hours, but there is an expectation to be able to regularly attend client and team meetings and the willingness and ability to travel to client locations when necessary.</div><div><br></div><div>Differential is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br></div><div>​​As part of our commitment to maintaining a legal and compliant workforce, we participate in the E-Verify program.</div>

Customer Success Specialist

<div><strong>About Aplos</strong>:<br>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.<br><br>Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter.<br><br>With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market.<br><br>Enough about us for now. It’s time to talk about you!<br><br><strong>The Role</strong>:<br><strong>Overview</strong>: At Aplos, excellent customer service is a critical element of our success. In this role, you will<br>be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help each organization reach their goals by providing efficient and effective solutions so that they can be successful with using the Aplos platform. Customer Support representatives work directly with customers to provide product information, answer questions, and troubleshoot problems in an efficient manner.<br><br><strong>In this role, you will</strong>:<br>1. <strong>Customer Assistance</strong>: Provide courteous, prompt, and knowledgeable assistance to customers via various communication channels, including phone, email, chat, and social media.<br>2. <strong>Product Expertise</strong>: Develop an in-depth understanding of our software products to effectively troubleshoot issues, answer inquiries, and guide customers through usage and best practices.<br>3. <strong>Issue Resolution</strong>: Diagnose and resolve customer issues in a timely and efficient manner, escalating complex cases to senior support as needed.<br>4. <strong>Documentation</strong>: Maintain accurate records of customer interactions, including issues, resolutions, and&nbsp; follow-up actions, using our support ticketing system.<br>5. <strong>Product Feedback</strong>: Gather customer feedback and insights to provide valuable input to our product development teams, helping to enhance our software offerings.<br>6. <strong>Training and Resources</strong>: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to empower customers to find answers independently.<br>7. <strong>Quality Assurance</strong>: Participate in quality assurance and testing activities to identify and report software bugs and usability issues.<br>8. <strong>Customer Advocacy</strong>: Advocate for customers' needs and requirements within the organization, ensuring their voices are heard in product improvements and development.<br><br><strong>Qualifications and Skills</strong>:<br>We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.</div><ul><li>High school diploma or equivalent.</li><li>Previous experience in customer support, preferably in a software or technology-related field.</li><li>Strong problem-solving skills with the ability to think critically and adapt to various customer situations.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathy and patience in dealing with customer inquiries and concerns.</li><li>Familiarity with helpdesk and CRM software is a plus.</li><li>A passion for technology and a desire to stay updated on industry trends.</li><li>Willingness to work flexible hours, including evenings and weekends if necessary.</li></ul><div><br><strong>Compensation</strong></div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li></ul><div><br><strong>Benefits</strong></div><ul><li>Medical, dental and vision healthcare coverage</li><li>Generous PTO plan, Paid parental leave, and WFH reimbursements</li><li>Career progression and mentorship programs for career advancement</li><li>Flexible hours</li><li>Employer-paid life insurance</li><li>FSA and HSA enrollment options</li><li>Contribution match to all 401k plans</li><li>Free Employee-Assistance Programs regarding legal advice, financial management, mental health, and more!</li></ul><div><br><strong>Location</strong><br><strong>Primary Office Location</strong>: 487 W. Shaw | Fresno, CA 93704<br><strong>Remote Work Option</strong>: Yes<br><br>Aplos Software takes a Flex First approach to work environments. This means that our team members can choose to work from our Fresno office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment.<br><br>Remote Candidates in the following states are preferred: California, Colorado, Georgia, Idaho, Maryland, Massachusetts, Montana, Minnesota, Nevada, South Carolina, Tennessee, Texas, Virginia, and Washington.<br><br><strong>Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity<br></strong>Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

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