<div><strong>Location: </strong>Remote as follows: <br><strong>US States:</strong> CA, CO, FL, GA, ID, MD, MA, MN, NC, NV, OR, SC, TN, TX, VA, WA <br><strong>Canada Provinces:</strong> British Columbia, Alberta, Ontario<br><br></div><div><strong>About Us:</strong> We are a group of innovative companies—<strong>Aplos, Raisely, and Keela</strong>—focused on delivering cutting-edge solutions that empower nonprofit organizations and social enterprises. Our products help nonprofits streamline their operations, grow their impact, and raise the funds they need to succeed. We are looking for a dynamic and revenue focused Director of Partnerships to join our team and help us build a world-class partner ecosystem!&nbsp;</div><div><br><strong>Position Overview: </strong>The Director of Partnerships will be responsible for building the partnership program across our multiple brands —<strong>Aplos, Raisely, and Keela</strong>. Within the marketing team and situated within the broader GTM org, you’ll be on a fast-paced, first principles team who strives to enhance our awareness in the nonprofit industry and drive growth and customer acquisition. You will be the founder of the partner program, and what we endeavour to build - the definitive home for all stakeholders in the nonprofit industry (customers, partners, etc.).</div><div><br><strong>What you’ll do</strong></div><ul><li><strong>Build partnerships program:</strong> engage and re-engage with key partners in the nonprofit industry, negotiate agreements, and manage relationships.</li><li><strong>Partner playbook:</strong> build a repeatable playbook to build and scale partnerships with nonprofit consulting firms, influencers, and co-marketers.</li><li><strong>Elevate our brands:</strong> establish industry presence and credibility by shaping us into a trusted industry leader, serving as a public-facing ambassador through strategic partnerships and events.</li><li><strong>Industry Influence: </strong>Drive co-branding, sponsorships, and joint marketing initiatives through partnerships and events, bringing your presence to the large communities in the nonprofit space.&nbsp;</li><li><strong>Drive cross-functional enablement: </strong>sales, marketing, and customer teams&nbsp; are fully aligned on a structured partner journey, ensuring seamless collaboration and a consistent partner experience.</li><li><strong>Process alignment: </strong>create clear roles, streamlined processes, and comprehensive enablement resources to drive smooth onboarding, engagement, and long-term partner success.</li><li><strong>Establish partnership reporting: </strong>partnership-driven revenue is accurately tracked, providing clear visibility into performance and impact to support strategic decision-making.</li></ul><div><br><strong>What You’ll Bring</strong></div><ul><li><strong>You have high qualifications:</strong> 7-10 years in partnerships, business development with a strong preference for nonprofit SaaS, or vertical SaaS</li><li><strong>You have a track record:</strong> proven success in building and scaling high-impact partner programs.&nbsp;</li><li><strong>You are a revenue hunter: </strong>you recognize the connection between this channel and our revenue goals and are eager to build pipeline, relationships and add new customers to our community.</li><li><strong>You have the persona of a builder:</strong> this is a zero to one role - you look forward to building what will become one of the most consequential channels for the business You love relationships: building industry relationships is critical to the role: being an influencer in the industry and enabling our platform to influence the space, through people, is a mustYou want to be in fast-pace: we are growing quickly and focused on our goals; you have experience in fast paced environments and know how to execute.</li><li><strong>You’re proactive, adaptable, and results-driven:</strong> you approach challenges with a positive attitude and a determination to succeed. You enjoy juggling multiple priorities and know how to adapt to changing circumstances, always keeping the end goal in sight.</li><li><strong>You care about making a difference! </strong>Our team at Aplos, Keela and Raisely exists in service of our world-changing non-profit customers and we are deeply invested in their success. So, you’ve gotta want to back them too!</li></ul><div><br><strong>Okay, and why work with us?</strong></div><div>You’ll join an innovative and fast paced marketing team that is at an inflection point in its journey. You’ll get the chance to “Found” a new function at ARK, and drive extraordinary revenue impact in a fast-growing SaaS company. Aside from these:</div><ul><li><strong>Pay: </strong>&nbsp;$150,000 - $200,000 USD OTE. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.</li><li><strong>Remote work &amp; leave: </strong>we’re a remote-first company. We also have a generous PTO plan (4 weeks) and support paid parental leave (12 weeks).</li><li><strong>Health Coverage &amp; RRSP: </strong>we offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on RRSP.</li></ul>

ARK Director of Partnerships

<div><strong>Purpose of Position:</strong></div><div>We are seeking a dynamic and results-driven Sales Team Lead to join our team. This hybrid role combines active individual contribution to sales with leadership and mentorship responsibilities for a growing team of sales professionals. The ideal candidate is a high-performing salesperson with a proven ability to close deals while inspiring and coaching others to achieve their full potential.</div><div><br><strong>Key Responsibilities:</strong></div><div>Player Responsibilities (50%):</div><ul><li>Actively prospect, qualify, and close new business opportunities in line with<br>company revenue goals.</li><li>Manage a pipeline of leads and opportunities, accurately forecasting monthly,<br>quarterly, and annual revenue.</li><li>Conduct product demonstrations, deliver tailored presentations, and create customized solutions for potential clients.</li><li>Negotiate contract terms and pricing, ensuring customer satisfaction while meeting organizational profitability standards.</li><li>Collaborate with marketing, product, and customer success teams to align sales efforts with business objectives.</li></ul><div><br>Coach Responsibilities (50%):</div><ul><li>Recruit, onboard, and train new sales team members, ensuring they understand the product, processes, and strategies.</li><li>Set team sales targets and individual KPIs, tracking progress and implementing corrective measures when necessary.</li><li>Provide regular coaching sessions, constructive feedback, and performance reviews to foster professional growth.</li><li>Develop and implement scalable sales processes, playbooks, and best practices for the team.</li><li>Serve as a liaison between the sales team and leadership, ensuring alignment on goals and strategy.</li></ul><div><br><strong>Skills &amp; Qualifications</strong></div><ul><li>Minimum 5 years of SaaS sales experience, with at least 2 years in a team leadership role.</li><li>Proven track record of meeting or exceeding individual and team sales targets.</li><li>Strong negotiation and closing skills, with the ability to tailor messaging to diverse audiences.</li><li>Exceptional leadership and coaching skills with a focus on building a high-performance team culture.</li><li>Proficient in using CRM tools (e.g., Salesforce, HubSpot) and sales enablement platforms.</li><li>Analytical mindset with the ability to interpret sales data and adjust strategies accordingly.</li><li>Excellent communication and interpersonal skills.</li><li>Self-starter mentality with a collaborative approach to problem-solving.</li><li>Resilience, adaptability, and a passion for personal and team success.</li><li>Experience in scaling sales teams within a startup or high-growth SaaS environment.</li><li>Familiarity with [Industry-Specific Software/Products, if applicable].</li><li>Strong understanding of sales methodologies like MEDDIC or SPICED</li></ul><div><br><strong>Salary Range:</strong> The target salary range is is $150,000-160,000 (OTE), including $110,000 base salary, and $40,000- $50,000 commission. This is part of a competitive total rewards package including employer-paid benefits. Individual pay may vary based on factors such as experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs at least annually to ensure competitive and fair pay.</div><div><br></div><div><strong>About Aplos:</strong></div><div>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more. Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter. With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market.</div>

Sales Team Lead

<div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br></div><div>Candidates willing to commute and work out of our downtown Phoenix, AZ office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.</div><div><br><strong>Position Summary</strong></div><div>We’re looking for a seasoned <strong>Copywriter</strong> to join the Virtuous team and help us tell compelling stories that inspire action. In this role, you’ll bring our brand voice to life, creating messaging that resonates deeply with nonprofit professionals and champions generosity on a global scale.</div><div>As our Copywriter, you’ll own the creation of impactful, audience-focused copy across multiple channels, from demand generation marketing campaigns to thought leadership pieces. Working closely with cross-functional teams, you’ll help elevate the Virtuous brand, drive demand, connect with nonprofit leaders, and ultimately contribute to moving the needle on generosity.</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Develop and Maintain Brand Messaging:</strong> Establish and refine a clear, authentic, and inspiring brand voice that reflects Virtuous’ mission, values, and the needs of nonprofit audiences.</li><li><strong>Craft Compelling Copy Across Channels:</strong> Write high-converting, audience-focused copy for websites, email campaigns, blogs, social media, case studies, eBooks, webinars, video scripts, and other marketing materials to engage nonprofit professionals and drive demand.</li><li><strong>Drive Demand and Lead Nurture Campaigns:</strong> Create persuasive copy for marketing campaigns, including email sequences, paid ads, landing pages, ensuring prospects remain engaged and move seamlessly through the buyer’s journey.</li><li><strong>Content for Events and Promotions:</strong> Develop promotional assets for webinars, conferences, and other events that contribute to pipeline growth and spark interest in Virtuous.</li><li><strong>Optimize and Test for Performance:</strong> Continuously refine copy and perform A/B testing to improve conversion rates and maximize the impact of marketing assets.</li><li><strong>Storytelling for Nonprofits:</strong> Help nonprofits see themselves as the hero of their story by crafting content that highlights their challenges, successes, and opportunities to grow generosity.</li><li><strong>Collaborate Across Teams:</strong> Partner with marketing, sales, product, and customer success teams to align messaging and strategies with company objectives and audience needs.</li><li><strong>Develop and Execute Content Strategies:</strong> Work with the marketing team to create and implement strategies that drive demand, increase engagement, and amplify brand awareness.</li><li><strong>SEO and Content Optimization:</strong> Create and optimize SEO-friendly content to improve visibility, reach, and engagement across key channels.</li><li><strong>Editing and Proofing:</strong> Ensure all content is polished, professional, and aligned with the Virtuous brand voice.</li></ul><div><br><strong>You Must Have</strong></div><ul><li>Bachelor’s degree in Communications, Marketing, Journalism, or a related field.</li><li>Nonprofit experience or adjacent industry knowledge.</li><li>5+ years of professional copywriting experience, ideally in SaaS, technology, or nonprofit sectors.</li><li>Exceptional writing, editing, and storytelling skills, with a knack for writing with clarity and emotional resonance.</li><li>Proven ability to tailor messaging for different audiences and formats (digital, print, video, etc.).</li><li>Strong grasp of SEO principles and experience with keyword research.</li><li>Familiarity with content management systems (CMS), marketing automation platforms, and analytics tools.</li><li>Ability to juggle multiple projects while meeting deadlines.</li><li>Collaborative spirit and a willingness to contribute to a team-driven culture.</li><li>Passion for making a difference and working with mission-driven organizations.</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Copywriter

<div>The Application Analyst III is a senior technical position that is responsible for maintaining, supporting, and upgrading existing systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide the team on the operations, testing, and deployment of mission-critical information and software systems. The Application Analyst will provide production support and operational activities necessary to maintain the applications that support the business. This position is responsible for ensuring that the applications and all necessary interfaces operate according to defined requirements and service level agreements. This role works closely with respective application teams, business groups, vendors, and other IT support groups. This role leverages the individual’s technical knowledge and analytical skills to support the delivery and ongoing operations of IT projects and initiatives into the operating environment.<br><br><strong>This position can be based remotely within the US and requires 5% travel.</strong><br><br><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></div><ul><li>Provides excellent service and technical support to customers across multiple departments in support of specified applications.</li><li>Conducts routine monitoring, administration, and continual improvement of application within the production environment while providing high level technical support to customers.</li><li>Responds to production issues by reporting, logging, escalating, and tracking issues through resolution in ticketing system and functions as technical escalation resource to Help Desk.</li><li>Analyzes and troubleshoots applications and interfaces to ensure problems do not recur and root cause is identified.</li><li>Generates various reports by querying application databases when requested.</li><li>Facilitates and/or participates in monthly maintenance activities as they relate to production applications.</li><li>Controls and monitors user access to applications.</li><li>Develops and maintains system and application documentation required to support and maintain applications and their production schedules.</li><li>Ensures data integrity of systems and proactively monitors applications and corresponding interfaces for issue indicators or production impacts.</li><li>Functions as a technical subject matter (SME) for support of applications in production environment and acts as a technical resource in organizational projects.</li><li>Provides testing of applications, upgrades, and patches prior to introduction to production environment.</li><li>Interfaces with third party service providers to coordinate maintenance, upgrade schedules, or to initiate/follow-up on tickets relevant to their services.</li><li>Analyzes processes, recommends process improvement, and writes formal documentation.</li><li>Supports various areas of the environment by automating processes, troubleshooting problems with internal departments, and configuring and maintaining software platforms.</li><li>Participates and can lead team meetings, provide status reports, exception reports, prioritization of business requests, and definition of any new requirements or enhancement requests.</li><li>Provides training on production issues and new application functionality to team members and customers as needed.</li><li>Other duties as assigned by management.</li></ul><div><br><strong>MINIMUM REQUIREMENTS:</strong></div><ul><li>Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or similar field or equivalent work experience.</li><li>6+ years’ work experience.</li><li>Ability to work independently as well as in a fast paced, team-oriented environment.</li><li>Must have excellent interpersonal, communication and listening skills.</li><li>Ability to execute and resolve multiple project deliverables and problems.</li><li>Must be well organized.</li><li>Strong analytical, assessment and problem-solving skills.</li><li>Must be detail-oriented and can work proactively and effectively on multiple tickets with minimal supervision.</li><li>Familiarity with a wide variety of technologies including SQL Server, SQL coding, Windows server, data integration, application integration, SOA, etc.</li><li>Understands SDLC process / ITIL / COBIT best practices.</li><li>Demonstrated knowledge with relational database systems, networking, and Internet technologies as it pertains to an application in production.</li><li>Understanding of requirements for support in SaaS environments.</li><li>Ability to automate operational procedures via a variety of shell scripting languages.</li><li>Proficient with systems, application, and database monitoring tools and techniques.</li><li>Proficient with scheduling, starting/stopping, and restarting application processes.</li><li>Ability to handle conflict resolution and priority issues with customers.</li><li>Experience working with all levels of the organization and with technical and non-technical users.</li><li><strong>Active support of HFHI Values:</strong><ul><li><strong><em>Humility </em></strong><em>– We are part of something bigger than ourselves.</em></li><li><strong><em>Courage</em></strong><em> – We do what’s right, even when it is difficult or unpopular.</em></li><li><strong><em>Accountability</em></strong><em> – We take personal responsibility for Habitat’s mission.</em></li></ul></li><li><strong><em>Safeguarding: </em></strong><em>HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.</em></li></ul><div><br><strong>PREFERRED – In addition to minimum:</strong></div><ul><li>Experience with CRM Systems such as Blackbaud CRM, Luminate Online and Marketing Data Systems such as Merkle and RedPoint.</li><li>Some application developmental familiarity or experience. (ASP.NET, Web Services, XML, and SOA)</li><li>Experience with JIRA ticketing system.</li><li>Knowledge and experience with Skilled Agile Framework (SAFe) and continuous improvement methodology such as LEAN Six Sigma.</li></ul><div><br><strong>The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal leave, health insurance options, retirement plan contributions and life insurance.<br><br>For work locations in the US, the hiring range for this position is $86,700 - $102,000.</strong></div>

Application Analyst III

<div><strong>Backend Developer, GraphQL<br></strong><br></div><div><strong>About this Role:</strong></div><div><br>As a Backend Developer, you will be one of the software engineers on the Platform Team, responsible for creating the GraphQL layer that allows one of our end-user products to operate with high performance, reliability, and security at scale. Your initial focus will be working with our App Squad. You’ll serve as a subject matter expert on the business functionality you define and implement and collaborate closely with the leads in engineering, product, and design.&nbsp;<br><br></div><div>You will be a part of the rotating production support team for our service architecture. You will also help define the standards by which BibleProject designs, delivers, and supports backend services.&nbsp;<br><br></div><div>Most importantly, you will bring your skills and experience to help further our mission of helping people experience the Bible as a unified story that leads to Jesus.&nbsp;<br><br></div><div><strong>What You’ll Be Doing:<br></strong><br></div><ul><li>Building, augmenting, and refining GraphQL services using Apollo GraphQL libraries and patterns.</li><li>Leveraging your deep understanding of GraphQL patterns to improve the performance, security, and reliability of our existing services.</li><li>Collaborating with engineers who are focused on our practices and tooling to enhance an optimal environment for building, shipping, and supporting production software</li><li>Striving for best-in-class cross-functional collaboration with product designers, product managers, UX researchers, and content authors to ship great code and experiences</li><li>Participating in the biweekly rhythms of planning and execution for cross-functional product teams as an individual contributor</li><li>Participating in the engineering-team-wide on-call rotation for BibleProject products</li></ul><div><br></div><div><strong>What we’re looking for:</strong></div><ul><li>4+ years of overall experience as a software developer, working with GraphQL</li><li>Production experience building scalable GraphQL servers (understanding best practices for schema and resolver design, using dataloader, etc)</li><li>Experience in a (preferably, SaaS) company that leverages agile development processes and DevOps practices</li><li>Experience working and delivering code independently, including estimating your work&nbsp;</li><li>Experience with cloud providers like AWS or GCP and open source database technologies</li><li>Experience collaborating closely with product designers, product managers, and frontend developers in a cross-functional <a href="https://www.invisionapp.com/films/squads">Squad</a> model</li><li>Nice to have:<ul><li>Experience with Apollo GraphQL libraries and patterns</li><li>Familiarity with federated GraphQL in a microservices environment.</li><li>Experience with Apollo Federation</li></ul></li></ul><div><br></div><div><br>About BibleProject</div><div><em>Portland, Oregon, Founded in 2014</em></div><div><br></div><div>BibleProject is a nonprofit, crowdfunded organization that produces 100% free Bible videos, podcasts, blogs, classes, and educational Bible resources. Our mission is to help people experience the Bible as a unified story that leads to Jesus.<br><br></div><div>We have grown significantly in the area of multimedia technology. What began with two animated videos now encompasses multiple platforms and products—including over 160 videos. Our website and app serve as connection hubs to our ever-growing library of resources. Classroom, our online learning platform, offers accessible, graduate-level Bible classes.<br><br></div><div>These, and all of our supporting products, continue to be completely free to audiences around the world, thanks to the ongoing generosity of our patrons.<br><br></div><div><strong>Location:</strong> This role must be performed within the United States. Occasional travel to Portland, OR may be required.</div><div><strong>Beginning:</strong> March 2025</div><div><strong>Reporting to:</strong> Jon Horton, Platform Engineering Manager</div><div><strong>Compensation:</strong></div><ul><li>The annual salary range for this role is $109,000 - $131,000. Salary scales with experience directly related to this role.<ul><li>We offer competitive compensation that aligns with our commitment to attracting talented professionals passionate about our mission.</li></ul></li><li>Medical, dental, vision, life, short and long-term disability insurance for employee and family with premiums covered 100% by BibleProject</li><li>401(k) with 4% employer match</li><li>Flexible PTO</li><li>Synchronized Rest Breaks</li><li>Paid Learning Stipend</li><li>Home Office resources available</li><li>Paid Parental Leave</li><li>A culture focused on belonging and thriving</li></ul><div><br></div><div><em>BibleProject is an equal opportunity employer</em></div><div><br><br><br><br><br><br><br><br></div>

Backend Developer, GraphQL

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.</div><div><br>The Customer Success Manager, or as ACST refers to them, the Ministry Success Manager (MSAM) provides strategic and proactive account management, monitors, and fosters an excellent customer experience.&nbsp; The MSAM also assists in developing processes and practices to ensure ACST’s ability to ensure the success of our customers at scale.&nbsp; The MSAM develops customer relationships that promote retention and loyalty.&nbsp; The MSAM works closely with customers to ensure they are satisfied and to realize the full value of our products.&nbsp; The MSAM&nbsp; also works across departments (internally) as the voice of the customer to identify and improve areas of dissatisfaction. &nbsp;</div><div><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Proactive phone outreach to existing customers in your account list (Book of Business).&nbsp;</li><li>Identify cross and upsell opportunities for the sales team while maintaining the trusted advisor relationship with customers.</li><li>Document sales leads and opportunities to engage sales process for demos or purchase of add on products.&nbsp;</li><li>Perform Account Management responsibilities for a large number of accounts in your BoB.</li><li>Proactively works to help customers realize increasing value in their solutions and continually use them deeper, smarter, and more effectively.&nbsp;</li><li>Relentlessly improves client retention for ACST through developing and growing personal, business, and ministry relationships with customers.</li><li>Provides a world-class customer experience and helps drive ongoing engagement strategies and dependencies on our product and services.&nbsp;</li><li>Serves as the voice of the customer internally, promoting continual improvement.</li><li>Drives customer satisfaction to support renewals.&nbsp;</li><li>Reports and improves key Ministry Success team metrics, company-wide.</li><li>Coordinates with internal stakeholders in supporting customer needs.</li><li>Helps cultivate customers as references and case studies and partners with other teams to continually improve their customer experience.</li><li>Recommends Ministry Success strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.</li></ul><div><br></div><div><strong>What We’re Looking For:</strong></div><ul><li>A high school diploma with at least 6 years of experience helping varying sizes and types of clients become successful.&nbsp;</li><li>Experience using Customer Success platforms, such as Totango, Churn Zero and GainSight.</li><li>Experience working in a SaaS environment.</li><li>Experience working in ACST’s legacy solutions is a plus.</li><li>Demonstrated experience and comfort with proactive customer outreach (via phone or web meetings) to engage with existing customers. This is a focus of the position.</li><li>Ability to assess customer status, needs, and develop a Success Plan in order for ministry partner to realize full value in ACST products and services.&nbsp;</li><li>Demonstrated experience leading client relationships and building relationships across the company.</li><li>An understanding of metrics: know what drives the customer’s business and how it affects ACST.</li><li>An understanding of specific, assigned denomination(s) and vocabulary used within that denomination(s).</li><li>Demonstrated experience working across teams including Sales, Support, R&amp;D, Operations, and Marketing.</li><li>Demonstrated internal motivation with the ability to lead without direct authority with an interest in advancing the ministry, business and helping others reach their goals.</li><li>Demonstrated strategic thinking and problem-solving while keeping the customer first.</li></ul><div><br></div><div><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul>

Customer Success Manager

<div><strong>About the Work</strong></div><div>We are seeking a strategic and hands-on Head of Finance to join our leadership team, reporting to the CEO. <strong>As our first dedicated Head of Finance, you will have the unique opportunity to build the financial infrastructure and processes for a scaling SaaS business. </strong>You will lead all financial planning, reporting, and analysis, while developing the systems, tools, and team needed to support sustainable growth for years to come.</div><div><br></div><div>The Head of Finance is responsible for overseeing all fiscal and fiduciary responsibilities for Planning Center in conjunction with the finance, and accounting teams. As a member of the senior leadership team, you will serve as a key advisor, evaluating and collaborating with the CEO and other senior leaders on matters of strategic and operational planning, financial modeling, organizational change, business decision making and overall leadership of the company.</div><div><br></div><div><strong>Responsibilities</strong></div><div><br></div><div><strong>Strategic Financial Planning</strong></div><ul><li>Lead financial modeling, annual planning, and scenario analysis to support business strategy.</li><li>Develop and maintain department monthly operating budgets, ensuring alignment with company budget and goals</li><li>Utilize forward-looking models and activity-based analyses to provide financial insight into the organization’s plans and operating budgets.</li><li>Act as a strategic advisor to the CEO and leadership team, providing insights into financial data to support long-term decision-making, including evaluating and executing potential M&amp;A opportunities.</li></ul><div><br><strong>Build Financial Infrastructure</strong></div><ul><li>Design and implement financial processes, policies, and controls to support growth.</li><li>Develop systems for financial reporting, monthly budgeting, and forecasting.</li><li>Evaluate and deploy financial software tools to improve efficiency (ERP, FP&amp;A, etc.).</li></ul><div><br><strong>Financial Reporting &amp; Compliance</strong></div><ul><li>Prepare timely and accurate financial reports on a monthly, quarterly, and annual basis.</li><li>Track actuals vs. budgets, identify variances, and provide actionable insights to leadership.</li><li>Establish internal controls and ensure compliance with GAAP and relevant federal, state, and local financial regulations, specifically state sales tax, and staying current on changes while enforcing adherence.</li><li>Create and monitor dashboards for key SaaS metrics (e.g., MRR, net/gross retention, CAC, LTV) with regular updates to stakeholders.</li></ul><div><br><strong>Cash Flow &amp; Capital Management</strong></div><ul><li>Oversee cash flow forecasting and manage working capital needs.</li><li>Lead capital allocation strategies as needed.</li><li>Develop and maintain relationships with banks and financial institutions to support future potential financing options and growth initiatives.</li></ul><div><br><strong>Leadership &amp; Team Development</strong></div><ul><li>Recruit, develop, and lead a high-performing team of finance and accounting professionals, ensuring the right mix of skills for growth and scalability.</li><li>Foster a culture of continuous improvement, accountability, and collaboration within the finance function.</li><li>Act as a strategic advisor to the CEO and senior leadership team, providing financial insights and recommendations to drive business decisions.</li></ul><div><br><strong>Operational Efficiency</strong></div><ul><li>Analyze key metrics to drive insights on profitability, growth, and operational efficiency.</li><li>Support pricing strategy, contract negotiations, and cost optimization.</li><li>Assist with product pricing analysis, assessing the financial impact of new product launches and changes in pricing structures.</li></ul><div><br><strong>Business Partnering</strong></div><ul><li>Collaborate with department heads to align financial budgets and goals with operational strategies.</li><li>Provide data-driven insights to influence business decisions and company performance.</li><li>Deliver insightful financial reports to guide business leaders on the financial operations of the company and to identify underperforming areas and potential cost efficiencies.&nbsp;</li></ul><div><br>We want someone available to work in our Carlsbad office every Thursday (relocation support is offered). We will also consider exceptional remote applicants who can commit to visiting the office 6 days per month (2 x 3-day trips) to attend leadership meetings, quarterly company events and collaborate with the team to foster connection and alignment</div><div><br></div><h3>Who We Look For</h3><div><br><strong>You bring 10+ years of experience in SaaS finance, with at least 3-5 years in a leadership role.</strong></div><div>Beyond your impressive background, you are:</div><ul><li><strong>Scaling Expert</strong>: Proven experience guiding finance functions in growing tech SaaS companies, ideally between $50M-$100M ARR.</li><li><strong>Builder of Systems</strong>: Demonstrated ability to build financial infrastructure from the ground up, establishing processes, controls, and tools for scalability.</li><li><strong>Strategic &amp; Operational</strong>: Adept at building and linking financial model KPIs to operational execution, driving accountability across the organization.</li><li><strong>Clear Communicator</strong>: Confident in presenting financial strategies and plans to stakeholders, answering tough questions, and serving as a trusted advisor—independent of the CEO.</li><li><strong>Tech-Savvy Innovator</strong>: Skilled at leveraging technology to automate and integrate financial systems, enhancing reporting accuracy and operational efficiency.</li><li><strong>Culture-Driven Leader</strong>: A strong fit in culture, competency, and confidence, embodying integrity, collaboration, and a commitment to excellence.</li></ul><div><br></div><div><br></div><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><div><br></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><div><strong>Education</strong></div><div>Bachelor’s degree in Finance, Accounting, or a related field. CPA or MBA is a plus.</div><div><br></div><div><br></div><h3><strong>The Hiring Process</strong></h3><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br><strong>For equitable reasons, we typically provide candidates with a timeline for hiring, so they can plan accordingly and determine early on in the process whether or not they can afford to wait on us; however, this particular round will stay open until the position is filled. Should you be offered a position here, the hiring team will discuss a start date that fits your schedule.</strong></div><div><br></div><div>Below is an outline of the steps in our hiring process.</div><div><br></div><ul><li><strong>Step one</strong>: Apply with a resume, cover letter, and portfolio. <strong>Your cover letter should speak directly to your interest in this position. We want to know what got you into your field of work, how your experience has set you up for success in this role, and why you want to join our team. Applicants that do not submit a cover letter will not be considered.</strong> <br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)</em><br>&nbsp;</li><li><strong>Step two</strong>: Initial phone call with our Talent Acquisition Specialist so we can get to know one another</li><li><strong>Step three</strong>: A series of interviews over Zoom with several different people from our Leadership Team and Finance Team.</li><li><strong>Step four</strong>: We'll provide you with a take-home project to mine insights into how you work through tricky situations and use your past experience to address issues. (<em>Please note that any materials, projects, or ideas submitted as part of this application process will remain the intellectual property of the applicant. These submissions are provided solely for evaluation purposes and will not be used, implemented, or shared by Planning Center without explicit written consent from the applicant.)</em></li><li><strong>Step five</strong>: Final Interview with our CEO&nbsp;</li><li><strong>Step six</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><br><strong>Get paid:</strong> We pay competitive rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $150,000 – $250,000.</div><div><br><strong>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><br><strong>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a globally-focused non-profit, and two weeks paid vacation a year increasing to three over time.</div><div>The pay range for this role is:</div><div>150,000 - 250,000 USD per year (Carlsbad, CA)</div><div><br><br><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.<br><br></div>

Head of Finance

<div><strong>About the Team</strong></div><div>The Marketing Team’s primary responsibilities are to communicate the value of the Subsplash platform to the world—managing all outward-facing communications, leading demand generation efforts, creating go-to-market product strategies, facilitating brand management/identity, and more. We create beautiful and effective email campaigns, social media strategies, website content, product identities, videos, and more. We identify prospects and nurture them into quality leads for our sales team. For existing clients, we help them understand and engage with our products and new features. We have fun moving projects from concept to reality, and discovering what works well to help Subsplash and our clients succeed.</div><div><br><strong>About the Role</strong></div><div>As the Marketing Copywriter, you will report to the Content Marketing Manager. You are a creative and talented wordsmith with a passion for crafting compelling and impactful content that resonates with our audience across various platforms—including but not limited to: blogs, email marketing, social media posts, partnership materials, and more.&nbsp;</div><div>The ideal candidate is not only a compelling copywriter but a detailed editor responsible for ensuring all content is high-quality, audience-focused, and aligned with Subsplash’s brand voice. Your position plays a critical role in shaping the voice and messaging of Subsplash, as well as ensuring consistency and impact in all written communications.</div><div><br><strong>Your Priorities&nbsp;</strong></div><ul><li>Develop, write, and update high-quality content for various platforms, including blogs, scripts, PR releases, and social media.&nbsp;</li><li>Collaborate with the marketing team to align content with overall marketing goals and brand voice.&nbsp;</li><li>Interpret creative briefs to deliver fully developed content pieces.</li><li>Conduct thorough research to ensure content accuracy and relevance.&nbsp;</li><li>Optimize content for SEO to improve search engine rankings and drive organic traffic.&nbsp;</li><li>Edit your own and your colleagues’ content for clarity and consistency.</li><li>Adhere to the company’s editorial guidelines and follow company policies and procedures for writing.</li><li>Monitor and analyze content performance, using insights to optimize future content.&nbsp;</li><li>Stay updated with industry trends and best practices in content creation and digital marketing.&nbsp;</li><li>Manage multiple projects and meet deadlines in a fast-paced environment.&nbsp;</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Models humility, innovation, and a drive for excellence.</li><li>2+ years of copywriting experience, B2B SaaS company preferred.</li><li>Passionate about our products and how they can serve churches, ministries, and nonprofits.</li><li>Strong writing and proofreading skills.</li><li>Familiarity with SEO best practices and tools (SEO certification is a plus.)</li><li>Excellent communication and teamwork skills.</li><li>Ability to conduct thorough research and produce well-informed content.</li><li>Creative mindset with the ability to think outside the box.</li><li>Proficiency with content management systems and social media platforms.</li><li>Willing to share a portfolio of past work.</li><li>Bachelor's degree in marketing, business, or a related field is a plus.</li></ul><div><br><strong>You are…</strong></div><ul><li><strong>A Dynamic Writer: </strong>You excel in writing copy that is persuasive, engaging, and benefit-oriented. Whether long-form or short-form, you are captivated by language and how it connects people and ideas.</li><li><strong>A Powerful Storyteller: </strong>Use impactful storytelling and our brand voice to create authentic connections with our audience that deepen engagement and brand loyalty.</li><li><strong>Independent: </strong>You can work independently with minimal supervision to move projects and initiatives forward, while also regularly creating and presenting new ideas to advance business objectives.</li><li><strong>Detail Oriented: </strong>You are highly organized and you notice how small details make a big difference, especially when it comes to reporting KPIs and writing copy.</li><li><strong>An Innovator:</strong> You love thinking of better ways to increase productivity and improve methods. You aren’t scared to try something new.</li><li><strong>A Communicator: </strong>You possess a natural ability for clear communication and you love understanding the impact of communication through various channels.</li><li><strong>A Proactive Achiever:</strong> You have a knack for high productivity and you make visions a reality.</li><li><strong>Teachable: </strong>You are excited to learn new things and grow in your professional and personal skills.</li></ul><div><br><strong>Compensation</strong></div><div>The total compensation for this role (base salary + bonuses) will be between $60,000-65,000/yr depending upon experience.</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br><strong>About Subsplash<br></strong>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 20,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 215+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself</div>

Marketing Copywriter

<div>Gloo was founded as a mission-driven organization with the goal to release the passion in every person to Champion the growth of another so they can be all they were born to be.</div><div><br></div><div>Today, organizations of all sizes in the faith space use Gloo’s products to become more informed, better connected, and fully equipped to overcome their greatest challenges and achieve powerful outcomes, helping people progress through their personal growth journeys.</div><div><br></div><div>By building a common platform, we are creating a shared infrastructure that removes friction, promotes collaboration, and equips leaders with the right tools to galvanize personal growth and change lives. We are a fast-moving and passionate team that is looking for more talented professionals who are driven to make a positive impact.&nbsp;</div><div><br></div><h3><strong>The Team:</strong></h3><div>Gloo Impact is a groundbreaking FinTech platform transforming grantmaking by seamlessly connecting donors with the communities they care about and Champion Organizations delivering impactful programs. Acting as a donor-owned escrow account, Gloo Impact fuels flourishing while ensuring real-time accountability and transparency.</div><div><br>Champion Organizations are paid in real-time as they implement donor-approved programs targeting specific populations, leveraging features like bank integrations, fund and program management, real-time transactions, and robust verification workflows. Built for legal and compliant operations, Gloo Impact empowers customers to create meaningful change, backed by a secure and stable platform.<br><br></div><div>Our Quality Assurance Engineer will play a pivotal role in maintaining platform stability, ensuring our customers can continue transforming the world.<br><br></div><h3><strong>The Opportunity:</strong></h3><div>As a Quality Assurance (QA) Engineer on the Impact team, you will be responsible for testing and validating our SaaS platform, particularly its financial components such as fund management, payment triggers, milestone verification, and bank integrations (Plaid, Unit.co). The ideal candidate will have a strong background in QA for SaaS applications, experience with systems that process financial transactions, and a passion for delivering reliable and high-quality software solutions. This position is remote based at our headquarters in Boulder, Colorado.</div><div><br></div><h3><strong>What You’ll Be Doing:</strong></h3><ul><li>Develop, execute, and maintain detailed test plans, test cases, and test scripts to validate platform functionality, focusing on financial workflows (e.g., milestone payments, fund deposits, bank account integrations via Plaid).</li><li>Conduct manual and automated testing to ensure accuracy, consistency, and reliability of critical financial and user processes, including KYB/KYC verification and funds flow .</li><li>Identify, document, and track defects through resolution, collaborating closely with Product, Engineering, and Design teams to ensure timely fixes.</li><li>Validate data accuracy and financial transactions within the platform (e.g., milestone payments, revenue distribution) using logs, database queries, and reporting tools .</li><li>Perform regression, functional, integration, and end-to-end testing to ensure new features do not impact existing workflows.</li><li>Collaborate in agile ceremonies, offering input during sprint planning to define acceptance criteria for new features and enhancements.</li><li>Monitor and improve testing efficiency by identifying opportunities to automate manual workflows.</li><li>Support release readiness by ensuring product compliance with internal QA standards, user acceptance testing (UAT), and financial accuracy.</li></ul><div><br></div><h3><strong>What We're Looking For:</strong></h3><ul><li>2+ years of experience in QA roles testing SaaS applications with financial workflows or payment systems.</li><li>Strong understanding of testing financial components such as transaction workflows, deposits, withdrawals, and milestone-triggered payments .</li><li>Proficiency in SQL for data validation and analysis.</li><li>Knowledge of API testing tools (e.g., Postman) for verifying integrations with financial APIs like Plaid, Unit.co, or similar systems.</li><li>Strong problem-solving skills, attention to detail, and the ability to analyze complex workflows.</li><li>Familiarity with Agile/Scrum processes and CI/CD pipelines.</li><li>Ability to collaborate with cross-functional teams to identify root causes and solutions to quality issues.</li></ul><div><br></div><h3><strong>Preferred Skills:</strong></h3><ul><li>Experience in a QA role supporting a Financial SaaS product</li><li>Experience with test management tools (e.g., Jira, TestRail) and automation frameworks (e.g., Playwright).</li><li>Understanding of banking regulations, anti-money laundering (AML), and nonprofit financial operations.</li><li>Experience implementing and maintaining automated test suites for SaaS platforms.</li></ul><div><br><strong>Compensation:</strong> $90,000 - $135,000</div><ul><li>Based on experience, skills, and demonstrated expertise</li></ul><div><br></div><h3><strong>Our Team Members Enjoy:</strong></h3><ul><li>Compensation and bonus commensurate with experience.</li><li>Plenty of time off to keep you balanced.</li><li>Medical benefits with multiple plan offerings, HSA contribution, and Dental and Vision plans.</li><li>A dynamic, talented team, dedicated to changing the world and building an incredible business.</li><li>Onsite and virtual social events to keep us connected in our hybrid work environment</li><li>Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails.</li></ul>

Quality Assurance Engineer

<div><strong>What Servant Keeper is All About</strong> <em>Are you the right person for our team?&nbsp;</em><br>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for the ministries we serve. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;<br><br>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033. We aim to be the go-to church management software and payments solution for small- and medium-sized ministries. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.<br><br>Our Core Values are having a servant heart, exercising grit to get more done with less, being never satisfied with the status quo, engaging in our community, and to do what you say you are going to do. Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.<br><br><strong>What This Role is All About</strong> <em>Is this the right seat for you?</em><br>The Marketing Manager will own responsibility for lead generation and customer communications. You are a customer and brand evangelist and methodical, results-driven marketing leader. You have strong technical skills and the ability to perform hands-on marketing tasks, while also considering the big picture and planning through the details to execute through others effectively. You’ll develop a broad and deep understanding of the marketplace, our competitors, and how to baseline and grow our market footprint to be the solution of choice. You will strategize, manage campaigns, and oversee the marketing team while also executing tactical marketing tasks as needed. Inherently, you are a polished and relatable communicator, with an innate ability to inspire team members and external agencies to exceed goals and deliver results. Of course, you don’t work alone; as a values-based servant leader, you will work with teams and leaders across our organization to ensure we knock it out of the park on our revenue goals!<br><br><strong>Responsibilities<br></strong><em>Strategic Leadership</em></div><ul><li>Develop, implement, and oversee comprehensive marketing strategies that align with the company's ambitious growth goal of doubling recurring revenue over the next 3 years</li><li>Lead and manage a team of marketing professionals (including external agencies) to ensure smooth execution of marketing initiatives</li><li>Collaborate with cross-functional teams including sales, product, and customer service to increase product usage, drive brand awareness, and generate leads</li><li>Manage marketing budgets, allocate resources effectively, and measure ROI of marketing activities</li><li>Plan, execute, and measure success of multi-channel marketing campaigns (email, social media, PPC, SEO, and content marketing)</li><li>Analyze performance metrics to make data-driven decisions, optimizing campaigns for lead generation and conversion</li><li>Ensure consistent branding and messaging across all materials and channels</li><li>Make recommendations to pricing and packaging, product improvements, and account management strategies to maximize revenue opportunity</li><li>Serve as a key company leader - be a culture evangelist, motivate the broader team, propel cross- functional communication, engage in quarterly/annual planning sessions, drive company strategy</li></ul><div><br><em>Content &amp; Creative Oversight</em></div><ul><li>Oversee the development of marketing collateral, including blogs, webinars, whitepapers, case studies, emails, social media content, and more</li><li>Ensure the consistency of the brand’s voice and tone across all content and communication channels</li></ul><div><br><em>Technical Marketing Execution (as needed)</em></div><ul><li>Use CRM tools and marketing automation platforms (Salesforce and Pardot) to track leads, measure engagement, support the sales team’s weekly cadences, and manage email marketing</li><li>Use Webflow to make necessary edits to the website as the need arises; also work with our external design agency to make more extensive changes to the website</li><li>Manage SEO efforts, including keyword research, on-page optimization, link building&nbsp;and content updates</li><li>Set up and optimize Google Ads, Facebook Ads, and other PPC campaigns</li></ul><div><br><strong>Requirements</strong></div><ul><li>Experience: 5+ years in marketing, with at least 2 years in a managerial role and a track record of expanding brand awareness, lead generation, and product usage</li><li>Technical Marketing skills:<ul><li>Proficient in digital marketing tools (Google Analytics, AdWords, Facebook Ads Manager)</li><li>Experienced with CRM and marketing automation platforms (e.g., HubSpot, Salesforce, Pardot)</li><li>Strong understanding of SEO/SEM strategies</li><li>Experience with graphic design tools (e.g., Adobe Creative Suite, Canva) or basic video editing skills</li><li>Prior experience in a high-volume B2B marketing or SaaS environment, ideally with a focus on ministries, non-profits, and/or mission-minded organizations</li></ul></li><li>Analytical Mindset: Strong ability to interpret data and make data-driven decisions</li><li>Creativity: Proven ability to develop creative, engaging campaigns</li><li>Communication Skills: Strong verbal and written communication skills</li><li>Project Management: Ability to juggle multiple projects and timelines effectively</li><li>Team Leadership: Demonstrated experience in building, inspiring, and managing a high-performing marketing team in a high-growth environment while driving cross-functional processes</li><li>Business skills: Exceptional strategic planning, business acumen, leadership, communication, and relationship skills</li></ul><div><br><strong>Benefits</strong></div><ul><li>Mission-driven company and team</li><li>Competitive salary (commensurate with experience)</li><li>Unlimited PTO</li><li>Competitive medical, dental, and vision insurance</li><li>Short- and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401(k) plan with match</li><li>Wellness resources</li></ul>

Marketing Manager

<div><strong>What Servant Keeper is All About</strong><em> Are you the right person for our team?&nbsp;</em><br>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for the churches and nonprofits we serve. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;<br><br>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033 out of a market size of 350,000 Christian churches in the U.S. We aim to be the go-to church management software and payments solution for small- and medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.<br><br>Our Core Values are having a servant heart, exercising grit to get more done with less, being never satisfied with the status quo, engaging in our community, and to do what you say you are going to do.<br><br>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.<br><br><strong>What This Role is All About</strong> <em>Is this the right seat for you?</em><br>The Director of Sales will report to the CEO and own responsibility for revenue generation deriving from new business. You are a customer and brand evangelist and methodical sales leader who focuses on<br>growing and scaling a world-class sales team. You consider the big picture and plan through the details to execute through others effectively, and you are hands-on and “in the weeds” to support your team and goals. You’ll develop a broad and deep understanding of the marketplace, our competitors, and how to baseline and grow our market footprint to be the solution of choice. Inherently, you are a polished<br>and relatable communicator, with high humility and an innate ability to inspire teams to exceed goals and deliver results. Of course, you don’t work alone; as a values-based servant leader, you will work with teams and leaders across our organization to ensure we knock it out of the park on our sales goals!<br><br>Your responsibilities will include, though not necessarily be limited to, the following:</div><ul><li>Manage the existing Sales team (4 AEs, 1 BDR, and 1 Rev Ops) and expand as necessary to more than double recurring revenue generation over the next 3 years</li><li>Continually iterate on the most optimal activities/campaigns to maximize conversion of MQLs in a high-volume, low ACV (~$1-3k ACV), 30-60 day sales cycle environment</li><li>Establish strategy for revenue generation across all sales channels for new customers and continually improve sales processes and operations to achieve results every quarter</li><li>Generate revenue plans / targets and provide regular forecasts to the senior management team</li><li>Establish accountability within the sales function by developing appropriate targets and coordinating compensation and progression plans that reward achievement</li><li>Continually upskill the team through mentorship, training, and recruitment while implementing robust processes for new business development that optimize efficiency</li><li>Implement high-performance growth organization best practices, to include identifying ICP, developing simple/beautiful assets (e.g., sales deck, proposals), optimizing customer experience</li><li>Make recommendations to pricing and packaging, product improvements, and account management strategies to maximize revenue opportunity</li><li>Serve as a key company executive: be a culture evangelist, motivate the broader team, propel cross-functional communication, engage in quarterly planning sessions, drive company strategy</li></ul><div><br><strong>Requirements:</strong></div><ul><li>3+ years of progressive experience and demonstrated success leading a sales team, with a track record of growing recurring revenue in B2B SaaS sales</li><li>Successfully led a sales team through a transition to value-based selling in a small ACV, high volume environment</li><li>Experience in a high-volume SaaS organization, ideally with a focus on building revenue with ministries, non-profits, and/or mission-minded organizations</li><li>Demonstrated experience building, inspiring, and managing a high-performing sales team in a high-growth environment while driving cross-functional processes</li><li>Experience and capability in using SalesForce CRM to optimize sales and marketing activity</li><li>Exceptional strategic planning, business acumen, leadership, communication, and interpersonal skills</li><li>Nice to have: Experience with RingCentral communications system and RingSense revenue intelligence tool</li></ul><div><br><strong>Comp and Benefits</strong></div><ul><li>Mission-driven company and team</li><li>Base salary (commensurate with experience), plus bonus</li><li>Unlimited PTO</li><li>Competitive medical, dental, and vision insurance</li><li>Short- and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401(k) plan with match</li><li>Wellness resources</li></ul>

Director of Sales

<div><strong>About the Team</strong></div><div>The Marketing Team’s primary responsibilities are to communicate the value of the Subsplash platform to the world—managing all outward-facing communications, leading demand generation efforts, creating go-to-market product strategies, facilitating brand management/identity, and more. We create beautiful and effective email campaigns, social media strategies, website content, product identities, videos, and more. We identify prospects and nurture them into quality leads for our sales team. For existing clients, we help them understand and engage with our products and new features. We have fun moving projects from concept to reality, and discovering what works well to help Subsplash and our clients succeed.</div><div><br><strong>About the Role</strong></div><div>As the VP of Marketing, you will report to the Chief Revenue Officer, and will be responsible for developing and executing comprehensive marketing strategies that align with Subsplash’s business objectives. The right person for this role will have a data-driven approach that blends well with intuition. This person must be able to clearly&nbsp; demonstrate an understanding of our mission and our clients. This role oversees all marketing activities, including brand management, product positioning, market research, advertising, public relations, sponsors and partnerships, and digital marketing. The VP of Marketing will work closely with the executive team to drive revenue growth, bring delight to our clients, and drive us toward our vision of equipping every church, while enhancing the company's market presence.</div><div><br><strong>Key Responsibilities</strong></div><ul><li>You will develop and execute a comprehensive marketing strategy that aligns with our business goals and drives customer acquisition, engagement, and retention.</li><li>You will oversee and have a detailed understanding of all aspects of our marketing operations and analytics to provide clarity in marketing efforts.</li><li>You will lead and mentor a marketing team of 10-15, attract great talent, and foster a culture of innovation, collaboration, and continuous improvement.</li><li>You will collaborate with the Sales and Product teams to ensure alignment and support across marketing campaigns and initiatives.</li><li>You will spearhead along with the leadership team the launch of new product features and services.</li><li>You will build and expand our brand presence through storytelling, thought leadership, strategic partnerships, and participation in industry events.</li><li>You will drive client awareness and adoption of our platform.</li><li>You will manage the marketing budget, ensuring efficient allocation of resources to maximize ROI and growth opportunities.</li><li>You will utilize data analytics to measure the effectiveness of marketing campaigns and initiatives, and refine strategies based on insights and performance metrics.</li><li>You will stay ahead of industry trends and competitor activities, and adapt marketing strategies to maintain our competitive edge.</li><li>You will report on marketing performance and strategic initiatives to the executive team and stakeholders, providing actionable insights and recommendations.</li></ul><div><br><strong>Qualifications</strong></div><ul><li>You display our core values of Humility, Innovation, and Excellence.</li><li>You have 10+ years of progressive marketing experience, with at least 5 years in a senior leadership role, ideally with a high growth SaaS company.</li><li>You are passionate about serving our clients.</li><li>Bachelor's degree in Marketing, Business Administration, or a related field.</li><li>You are a visionary leader with a track record of driving significant growth and achieving marketing objectives.</li><li>You are both creative and analytical, able to blend storytelling with data-driven insights to craft compelling marketing strategies.</li><li>You have exceptional communication and interpersonal skills, and you are capable of inspiring and leading diverse teams and engaging stakeholders at all levels.</li></ul><div><br><strong>Preferred Qualifications</strong></div><ul><li>You have experience in scaling marketing efforts at a growth-stage company, navigating the challenges that come with rapid expansion.</li><li>You have an MBA or other advanced degree.</li><li>You have Marketing experience with our clients</li></ul><div><br><strong>Compensation</strong></div><div>The total compensation for this role will be $250,000 - $300,000/yr.&nbsp;</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 24 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br>Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them<br><br><strong>About Subsplash</strong></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 20,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div>

VP of Marketing

<div>At Habitat, we believe data drives everything we do – from fundraising, event planning, solicitation of volunteers, advocacy for safe and affordable housing, partnerships, and government/grant programs to engage, serve, and support our constituents. As such, we are seeking a Senior Data Engineer to join our Data Management Team. The primary responsibility in this role includes managing and optimizing Habitat’s enterprise data systems. This role is ideal for someone with extensive experience in data management, a strong background in computer science, and excellent communication skills.<br><br><strong>Essential Duties and Responsibilities:</strong><br>• Troubleshooting and Optimization: Troubleshoot data-related issues and continuously optimize data systems for better performance. (25%)<br>• Data Pipeline Management: Develop and oversee data pipelines that ensure smooth data flow from various sources to storage and processing systems (20%)<br>• Design and Build Data Systems: Create and maintain Habitat’s data systems, databases, and data warehouses to store and manage large volumes of data (20%)<br>• Collaboration: Work closely with Director of Data Management, data architects, data analysts, and other stakeholders to understand data needs and implement approved data solutions (20%)<br>• Data Compliance and Security: Ensure that data systems comply with security standards and regulations, protecting sensitive information. (10%)<br>• Team Guidance: Provide technical guidance in best practices and project execution. (5%)<br><br>Note: % of time commitment will fluctuate based on product need.<br><br><strong>Minimum Qualifications:</strong><br>• Education: Bachelor’s Degree (Related Technical Discipline)<br>• 6+ years hands on experience in data engineering, data system development, or related roles<br><br><strong>Requirements:</strong><br>• Familiarity with multiple data architecture design patterns<br>• Ability to build, maintain and improve data architecture, data collection and data storage systems<br>• Ability to write and interpret code/support the Agile teams as needed<br>• Proficiency in ETL/ELT technologies with focus in Microsoft technology stack<br>• Extensive programming experience of data processing languages (SQL/T-SQL, Python, Java, JavaScript)<br>• Strong computer science background and knowledge of software development methodologies<br>• Proficiency in cloud delivery models, cloud platforms, cloud storage, data streaming, and data frameworks (SaaS/DaaS/PaaS/IaaS, Azure, microservices, Dmbok2, TOGAF)<br>• Strong skills in relational databases and data warehousing<br>• Familiarity with big data tools such as Kafka, Spark, Hadoop<br>• Expertise in code management utilizing GitHub/Visual Studio<br>• Experience utilizing productivity tools with specialty utilizing Jira<br>• Experience with DevOps practices, configuration frameworks and CI/CD automation tooling<br><br><strong>Soft Skills:<br></strong>• Ability to communicate complex technical concepts to non-technical stakeholders<br>• Effective in working both independently and within a team<br>• Diligent, rigorous, and collaborative<br>• Strong problem-solving and analytical abilities<br>• Ability to work collaboratively in a fast-paced environment<br><br><strong>Preferred – in addition to minimum:</strong><br>• Certification in Data Engineering preferred<br>• Certified SAFe 6 Practitioner<br>• Experience with large-scale enterprise transformations<br>• Proficiency in data visualization (Power BI, Tableau, MS Excel)<br>• Experience working with Kubernetes<br>• Experience working in a matrixed organization<br>• Active support of HFHI Values:<br>o <strong>Humility</strong> – We are part of something bigger than ourselves<br>o <strong>Courage</strong> – We do what’s right, even when it is difficult or unpopular<br>o <strong>Accountability</strong> – We take personal responsibility for Habitat’s mission<br>• <strong>Safeguarding:</strong> HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation, and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.<br><br><strong>The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $86,700 to $102,000.</strong></div>

Senior Data Engineer

<div><strong>About the Work</strong></div><div>At Planning Center, the Financial Controller will manage, prepare, administer, and direct the budget control while also managing the activities of the financial analyst staff and providing financial analysis to the Chief Operating Officer. They will review and approve recommendations regarding financial planning and analysis (FP&amp;A), providing relevant fiscal information to the executive management team.</div><div><br></div><div>This role includes managing accounting functions with a strong focus on SaaS-specific metrics such as Monthly Recurring Revenue (MRR), Customer Acquisition Costs (CAC), Lifetime Value (LTV), and customer churn.<br><br><strong>The pay range for this role is:</strong></div><div>150,000 - 189,000 USD per year (Remote - Carlsbad, US)</div><div><br></div><h3>Responsibilities&nbsp;</h3><div><br></div><div><strong>Financial Reporting &amp; Compliance</strong></div><ul><li>Oversee monthly, quarterly, and annual financial reporting, ensuring adherence to GAAP/IFRS standards.</li><li>Ensure compliance with federal, state, and local financial legal requirements by staying current on legislation and enforcing adherence.</li></ul><div><br><strong>Budgeting &amp; Forecasting</strong></div><ul><li>Monitors division and department adherence to approved budget while working closely with team managers.</li><li>Partner with department heads to analyze and manage budgeting processes while aligning with budget allocations and strategic goals.</li><li>Continuously monitor financial performance against these forecasts and provide insights to help the company meet or adjust its financial goals.</li></ul><div><br><strong>Financial Planning and Analysis(FP&amp;A) with SaaS Metrics</strong></div><ul><li>Handle with subscription services, licenses, and software revenue. Controllers ensure revenue is recognized appropriately over the contract’s lifetime, adhering to standards like ASC 606.</li><li>Monitor key SaaS metrics, including ARR/MRR, churn rate, LTV, CAC, and other KPIs relevant to a SaaS business model.</li><li>Develop and provide insights on financial performance, identifying trends, and advising on strategic decisions.</li><li>Assist with product pricing analysis, assessing the financial impact of new product launches and changes in pricing structures.</li></ul><div><br><strong>Process Improvement &amp; Systems Management</strong></div><ul><li>Enhance internal control processes and workflows for better efficiency and accuracy.</li><li>Manage and optimize financial systems (ERP, billing software, etc.) to improve reporting and data accuracy.</li></ul><div><br><strong>Leadership &amp; Team Management</strong></div><ul><li>Supervise, mentor, and develop a team of accounting and finance professionals.</li><li>Provide training and support to the finance team to build a strong culture of financial excellence.</li><li><strong>Strategic Planning and Decision Support </strong>Act as a strategic advisor to the COO and/or CEO, providing insights into financial data to support long-term decision-making.</li><li><strong>Automation and Systems Integration </strong>Be tech-savvy, sometimes spearheading automation and integration of financial systems, ensuring scalability, and improving reporting accuracy and efficiency.</li></ul><div><br></div><h3>Who We Look For</h3><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><div><br></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><h3><strong>The Hiring Process</strong></h3><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div>The teammates you’ll encounter along the way:</div><ul><li>A member of our Financial Team</li><li>The COO you'll report to</li><li>The CEO of Planning Center</li></ul><div><br></div><div><strong>Applications will be accepted until 9AM PST on December 5th, 2024. We aim to make a final decision by no later than 3PM PST on December 17th, 2024.</strong></div><div><br></div><div>Below is an outline of the steps in our hiring process.</div><div><br></div><ul><li><strong>Step one</strong>: Apply with a resume and cover letter. <strong>Your cover letter should speak directly to your interest in this position. We want to know what got you into finance, how your experience has set you up for success in this role, and why you want to join our team. Applicants without SaaS experience will not be considered.</strong> <br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)</em><br>&nbsp;</li><li><strong>Step two</strong>: Initial screen with our COO so we can get to know one another</li><li><strong>Step three</strong>: An online financial project to assess your finance prowess and get a rough understanding of your experience and skills. (<em>Please note that any materials, projects, or ideas submitted as part of this application process will remain the intellectual property of the applicant. These submissions are provided solely for evaluation purposes and will not be used, implemented, or shared by Planning Center without explicit written consent from the applicant.)</em></li><li><strong>Step four</strong>: Interview over Zoom with our COO, CEO, and a member of the Operations Team</li><li><strong>Step five</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Experience overseeing finance at a SaaS company</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><br><strong>Get paid:</strong> We pay competitive rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $150,000 – $189,000.</div><div><br><strong>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><br><strong>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a globally-focused non-profit, and two weeks paid vacation a year increasing to three over time.</div><div><br><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 80,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.</div><div><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.</div>

Financial Controller

<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.<br><br><strong>What we are looking for:</strong><br>A driven and mission-focused <strong>Sr. PHP Software Engineer </strong>to administer, customize, and integrate Prison Fellowship’s IT environment which involves developing web applications, building APIs, system integration using APIs, and database modeling. The ideal candidate will have strong technical skills and problem-solving abilities as well as a passion for delivering reliable, secure, and efficient IT solutions. <br><br><strong>Expectations of this role:</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Create solutions using various tools such as Python, PHP, HTML, JavaScript, CSS, SQL, and data loading tools</li><li>Work with IT staff on gathering requirements, translating requirements into software designs, and offering business process optimizations</li><li>Oversee and handle service requests, production incidents, and daily system activity</li></ul><div>Qualifications:</div><ul><li>10+ years of relevant and related experience</li><li>Bachelor's degree in computer science/engineering/IT or equivalent experience</li><li>Solid experience developing software solutions in Python, PHP, HTML, JavaScript, CSS, and/or SQL in our codebases</li><li>Practical experience with CRM systems and ETL/data manipulation tools a plus</li><li>Knowledge of AWS, Kubernetes, Docker a plus</li><li>Practical application of open-source solutions and code desired</li><li>Practical experience using SQL and RDBMS platforms, working with GitHub, building web applications, and using APIs to integrate systems and SaaS environments</li><li>Project team lead experience in Agile-like and Waterfall environments</li><li>This is a remote/work from home position in the US with a 5% travel component</li></ul><div>What we offer: <br>At Prison Fellowship, our goal is to support the total well-being of all our employees. Our benefit offerings for full-time employees include health, dental, vision, life, and disability insurance, retirement account funding, flexible spending accounts, paid maternity and parental leave benefits, and more. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days) after one year of employment. Part-time employees working at least 20 hours per week on a regular basis are eligible for select offerings, not inclusive of health benefits, on a pro-rated basis. In addition, we offer a team-oriented, mission-driven, supportive environment with cutting-edge technology solutions and tremendous opportunity for growth and development.<br><br>Salary at Prison Fellowship is determined by a variety of factors. For this position, the salary range is projected to be between $98,000 and $120,000.<br><br>Visit the employment page on our website to learn more about Prison Fellowship.<br><br>Check out our YouTube channel to see how Prison Fellowship is transforming lives!<br><br><strong>OUR STATEMENT OF FAITH</strong><br><br><strong>The Foundation of What We Believe</strong><br>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creed.<br><br>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity: Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br><strong>How We Are Compelled to Live and to Act</strong><br>We believe that Christians, both individually and corporately, must submit to the Bible as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.​</div>

Sr. PHP Software Engineer

<div><strong>Who we are</strong></div><div>We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).&nbsp;</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church’s spirituality with world-class product and content execution.</div><div><br></div><div>We launched the app in December of 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded over 15 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly and take big swings. We are a small and fast moving team and each person is responsible for making an impact. It is hard work, but also deeply meaningful. We’d be honored &amp; humbled if you’d consider joining us.&nbsp;</div><div><br></div><div><strong>TL;DR</strong>: We're growing quickly and looking to bring on an experienced, fast-moving finance leader, comfortable being a team of 1, to help support Hallow growing to the next level.</div><div><br></div><div><strong>What You’ll Do</strong></div><ul><li><strong>Own the Model</strong>: Maintain the company’s long-term, 3-statement operating model, work with the executive team on forecast building, and support scenario planning.&nbsp;</li><li><strong>Drive Budgeting: </strong>Work with department heads and the executive team to build annual + quarterly budgets &amp; targets. Collaborate with the accounting team on monthly budget-to-actual reviews.&nbsp;</li><li><strong>Drive Financial &amp; Operational Analytics</strong>: Own monthly customer cohort model, maintain monthly financial KPI&nbsp; dashboards, execute one-off financial and operational analyses, proactively identifying opportunities for operational improvement. &nbsp;</li><li><strong>Support M&amp;A</strong>: Work with the executive team to identify potential strategic partnership opportunities, drive any due diligence processes, and create pro forma business cases for potential acquisitions.&nbsp;</li></ul><div><br><strong>Salary: </strong>$125,000 - $200,000 a year</div><div><br></div><div><strong>What You'll Love</strong></div><ul><li><strong>Mission</strong>: This work is incredibly humbling. Everyday we hear amazing stories and we get the pleasure of working on something that’s impacting lives. One of our favorite user quotes: “I hate quoting an old, overused cliche, but I’ve been very lost. And I think for the first time in a while I may be found.”&nbsp;</li><li><strong>Ownership</strong>: You’ll report to our CFO &amp; Co-Founder and will be in charge of all of the company’s financial modeling. You will be working on materials that will drive our operational decision making and that will be presented to our Board of Directors.&nbsp;</li><li><strong>Growth</strong>: You’ll get to journey with a VC-backed Silicon Valley startup that is still growing extremely quickly. Every employee is a core team member who is expected to help build the company as a whole, but you’ll play a unique role in helping shape the future of the organization.&nbsp;</li><li><strong>Flexibility</strong>: HQ will be in Chicago with the full team and would love to have everyone there. That being said, we’re super flexible with location / hours; don’t care when or where you work - just that it gets done.&nbsp;</li><li><strong>Comp</strong>: We will pay competitive market rates in terms of equity, cash, &amp; benefits.&nbsp;</li></ul><div><br></div><div><strong>What We're Looking For</strong></div><ul><li><strong>Passion</strong>: First and foremost, we’re looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you’re working on!&nbsp;</li><li><strong>Experience: </strong>Bachelor's degree in accounting or finance, a foundation of 3+ years of experience in as a financial analyst/associate or equivalent (e.g., investment banking, private equity, corp dev), experience in building 3-statement financial projection models, strong comfort level with M&amp;A modeling, knowledge of consumer subscription or enterprise SaaS revenue and expense recognition principles, and strong Excel + PowerPoint skills. Bonus, but not required: Experience in ERP system scoping and/or integration.&nbsp;</li><li><strong>Detail-Oriented:</strong> The results of your work will be a core tool in the executive team’s operational and long-term decision making. You will need to have an incredible strong attention to detail, even while moving quickly.</li><li><strong>Grit</strong>: A start-up is tough and we really care about what we’re doing. You'll be jumping into a “team of 1” role in a fast moving organization - perseverance and the ability to create progress independently will be critical.&nbsp;</li><li><strong>Ability to Build and Adapt Quickly</strong>: Desire and ability to quickly build strong and trusting relationships, influence, and collaborate effectively across all levels of the organization. Follow-through, ability to move quickly, and ability to manage several priorities and projects at one time will be needed.</li></ul><div><br></div><div>The above range only includes cash compensation. Each full-time employee in the US also receives significant equity compensation, which has the potential to be the biggest economic benefit of joining Hallow, alongside a top-tier benefits package (e.g., unlimited PTO, insurance, remote-flexible work, fully paid parental leave, 401(k) match, and stipends for health &amp; wellness, home-office, and learning).</div><div><br></div><div>The above range for cash compensation will be split between a base salary and target annual bonus. These ranges are just initial estimates. They may vary depending on market or location and may be adjusted depending on the person we end up hiring for this role, their experience, and market dynamics.</div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div><div><br></div><div>Best,</div><div><br></div><div>Alex at Hallow</div><div>CEO &amp; Co-Founder</div>

Director of Finance

<div><strong>COMPANY OVERVIEW:<br></strong>VisitorReach is a faith-based organization whose mission is to empower churches to effortlessly connect with newcomers and spiritual seekers in their local communities. Using cutting-edge technology, we strive to facilitate meaningful 1:1 conversations, nurture connections, and contribute to the growth of vibrant, spiritually rich communities.<br><br><strong>PURPOSE AND SUMMARY:<br></strong>The Client Onboarding Specialist is responsible for facilitating a successful onboarding process for new clients and transitioning them from sales to active engagement with our app &amp; platform. This role requires adherence to project timelines, coordination with internal teams, and administration of all initial setup, training, and support needs. The role requires strong project management skills, excellent communication abilities, and a client-focused approach during the critical initial phase of their journey.<br><br><strong>QUALIFICATIONS</strong>:</div><ul><li>Degree in Business Administration, Communications, or a related field is preferred.</li><li>Minimum of 2-3 years prior experience working in church office, either ministerial or administrative capacity.</li><li>Basic knowledge of technology, digital platforms, apps, and applications.</li><li>Competent computer skills, including word processing, spreadsheet, and presentation software; prior SaaS experience preferred.</li><li>Excellent communication skills for interacting with clients, including pastors, church leaders, and conference leaders.</li><li>Ability to work independently and as part of a team in a fast-paced environment; Must be adaptable to change</li><li>Understands church activities and outreach endeavors to the local community.</li><li>Understands Judeo-Christian values within the church community</li><li>Has an awareness of, or affiliation with, local church involvement.</li></ul><div><br><strong>REPORTING RELATIONSHIPS:</strong></div><ul><li>Reports directly to the Client Services Manager</li><li>Has no supervisory responsibilities</li></ul><div><br><strong>RESPONSIBILITIES:.</strong></div><ul><li>Administrates transition from sales to onboarding using CRM templates; Schedules, prepares for, and conducts onboarding kickoff meetings, mobile app training, and the go-live process, including setting up calendar invites and following specific meeting scripts.</li><li>Creates and administrates client onboarding projects in company PSA platform, including assigning team members and planning based on client requirements; Completes and processes applications and templates for communication and marketing tools, such as 10DLC, Quick Replies and NurturePoint Journeys.</li><li>Gathers information from client input for content creation, monitors project progress, and maintains communication with customers, including fulfillment of all pre-meeting requirements.</li><li>Finalizes onboarding items, reviews creative assets with clients and makes necessary edits; Handles billing set-up fees and payment schedules.</li><li>Holds post-launch meetings to gather feedback and establish ongoing strategic collaboration with the client.</li><li>Actively listens, understands, and engages client’s needs and objectives; Integrates the client’s brand, culture, and values into tailored solutions; Aligns company resources with client’s identity and mission.</li><li>Attends meetings as requested.</li></ul><div><br><strong>ACCOUNTABILITIES:</strong></div><ul><li>All responsibilities are to be performed in a timely, efficient, effective, accurate, appropriate, and professional manner.</li></ul>

Client Onboarding Specialist

<div><strong>Location</strong>: Hybrid / Remote<br><strong>Submission deadline</strong>: Rolling<br><br><strong>What Servant Keeper is All About</strong> <em>Are you the right person for our team?</em><br>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for the ministries we serve. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.<br><br>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033. We aim to be the go-to church management software and payments solution for small- &amp; medium-sized ministries. Our<br>flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.<br><br>Our Core Values are having a servant heart, exercising grit to get more done with less, being never satisfied with the status quo, engaging in our community, and to do what you say you are going to do. Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.<br><br><strong>What This Role is All About</strong> <em>Is this the right seat for you?</em><br>The Marketing Manager will own responsibility for lead generation and customer communications. You are a customer and brand evangelist and methodical, results-driven marketing leader. You have strong technical skills and the ability to perform hands-on marketing tasks, while also considering the big picture and planning through the details to execute through others effectively. You’ll develop a broad and deep understanding of the marketplace, our competitors, and how to baseline and grow our market footprint to be the solution of choice. You will strategize, manage campaigns, and oversee the marketing team while also executing tactical marketing tasks as needed. Inherently, you are a polished and relatable communicator, with an innate ability to inspire team members and external agencies to exceed goals and deliver results. Of course, you don’t work alone; as a values-based servant leader, you will work with teams and leaders across our organization to ensure we knock it out of the park on our revenue goals!<br><br><strong>Responsibilities</strong><br><em>Strategic Leadership</em></div><ul><li>Develop, implement, and oversee comprehensive marketing strategies that align with the company's ambitious growth goal of doubling recurring revenue over the next 3 years</li><li>Lead and manage a team of marketing professionals (including external agencies) to ensure smooth execution of marketing initiatives</li><li>Collaborate with cross-functional teams including sales, product, and customer service to increase product usage, drive brand awareness, and generate leads</li><li>Manage marketing budgets, allocate resources effectively, and measure ROI of marketing activities</li><li>Plan, execute, and measure success of multi-channel marketing campaigns (email, social media, PPC, SEO, and content marketing)</li><li>Analyze performance metrics to make data-driven decisions, optimizing campaigns for lead generation and conversion</li><li>Ensure consistent branding and messaging across all materials and channels</li><li>Make recommendations to pricing and packaging, product improvements, and account management strategies to maximize revenue opportunity</li><li>Serve as a key company leader - be a culture evangelist, motivate the broader team, propel cross functional communication, engage in quarterly/annual planning sessions, drive company strategy</li></ul><div><br><em>Content &amp; Creative Oversight</em></div><ul><li>Oversee the development of marketing collateral, including blogs, webinars, whitepapers, case studies, emails, social media content, and more</li><li>Ensure the consistency of the brand’s voice and tone across all content and communication channels</li></ul><div><br><em>Technical Marketing Execution (as needed)</em></div><ul><li>Use CRM tools and marketing automation platforms (Salesforce and Pardot) to track leads, measure engagement, support the sales team’s weekly cadences, and manage email marketing</li><li>Use Webflow to make necessary edits to the website as the need arises; also work with our external design agency to make more extensive changes to the website</li><li>Manage SEO efforts, including keyword research, on-page optimization, link building and content updates</li><li>Set up and optimize Google Ads, Facebook Ads, and other PPC campaigns</li></ul><div><br><strong>Requirements</strong></div><ul><li>Experience: 5+ years in marketing, with at least 2 years in a managerial role and a track record of expanding brand awareness, lead generation, and product usage</li><li>Technical Marketing skills:<ul><li>Proficient in digital marketing tools (Google Analytics, AdWords, Facebook Ads Manager)</li><li>Experienced with CRM and marketing automation platforms (e.g., HubSpot, Salesforce, Pardot)</li><li>Strong understanding of SEO/SEM strategies</li><li>Experience with graphic design tools (e.g., Adobe Creative Suite, Canva) or basic video editing skills</li><li>Prior experience in a high-volume B2B marketing or SaaS environment, ideally with a focus on ministries, non-profits, and/or mission-minded organizations</li></ul></li><li>Analytical Mindset: Strong ability to interpret data and make data-driven decisions</li><li>Creativity: Proven ability to develop creative, engaging campaigns</li><li>Communication Skills: Strong verbal and written communication skills</li><li>Project Management: Ability to juggle multiple projects and timelines effectively</li><li>Team Leadership: Demonstrated experience in building, inspiring, and managing a high-performing marketing team in a high-growth environment while driving cross-functional processes</li><li>Business skills: Exceptional strategic planning, business acumen, leadership, communication, and relationship skills</li></ul><div><br><strong>Benefits</strong><br>• Mission-driven company and team<br>• Competitive salary (commensurate with experience)<br>• Unlimited PTO<br>• Competitive medical, dental, and vision insurance<br>• Short- and long-term disability<br>• Life insurance<br>• HSA and FSA options<br>• 401(k) plan with match<br>• Wellness resources</div>

<div><strong>About the Team</strong></div><div>The Marketing Team’s primary responsibilities are to communicate the value of the Subsplash platform to the world—managing all outward-facing communications, leading demand generation efforts, creating go-to-market product strategies, facilitating brand management/identity, and more. We create beautiful and effective email campaigns, social media strategies, website content, product identities, videos, and more. We identify prospects and nurture them into quality leads for our sales team. For existing clients, we help them understand and engage with our products and new features. We have fun moving projects from concept to reality, and discovering what works well to help Subsplash and our clients succeed.</div><div><br><strong>About the Role</strong></div><div>As the Product Marketing Manager, you will report to the Sr. Director of Marketing, and will play an important role in creating compelling product messaging that drives excitement and demand for the Subsplash Platform throughout product life cycles. You will collaborate with Product Management to make informed decisions around product/feature requirements backed by customer and market research to ensure successful marketing releases of high-quality digital engagement tools that exceed the expectations of our clients. You will play a key role in driving strong interest in our products to increase inbound demand, and generate qualified leads for the sales team. You excel at cross-departmental collaboration and communication. You have experience mapping out strategic initiatives to ensure the effective marketing of existing products and developing go-to-market plans for new products, features, and brands. You are passionate about understanding consumer behavior and meeting the needs of our clients/prospects, as well as our internal teams and stakeholders. You can compile and understand the most critical metrics to make data-informed decisions. You are skilled at building compelling, benefit oriented product narratives that tell the story of how Subsplash products add value—backed by critical metrics—and culminate in The Ultimate Engagement Platform™. You have the keen ability for understanding competitive landscapes and, as a result, can plan and execute effective go-to-market campaigns that establish a strong position for Subsplash products and brands. You have experience managing multiple business units and brands, numerous products, and complex features sets to create a seamless, cohesive, and compelling competitive narrative.<br><br><strong>Your Priorities</strong></div><ul><li>Draft and identify insights that inform go-to-market strategies by becoming an expert on our industry, clients, products, and competitors.</li><li>Create exciting, benefit oriented, and clever product narratives to create compelling copy for headlines, webpages, email campaigns, and more.</li><li>Work closely with each Product Manager to understand and enhance the product narrative and the channels in which that story is told.</li><li>Partner with Business Development, Product Management, and Support to gain a holistic understanding of the true client and product experience.</li><li>Enhance our market presence and drive business growth through innovative storytelling and benefit-oriented marketing.</li><li>Work closely with Marketing Team members to create messaging and campaigns that generate demand and drive revenue.</li><li>Possess a high degree of understanding for all Subsplash business units, brands, products, and features, as well as how they competitively fit into our industry and market.&nbsp;</li><li>Collaborate cross-departmentally and be a bridge between the Sales, Marketing and Product teams, as well as key stakeholders from the executive team.&nbsp;</li><li>Impact demand generation and inbound marketing, as well as client adoption and platform utilization.&nbsp;</li><li>Work with Product Management, Business Development, and the Executive team to strategically assess and review the product roadmap and establish the greatest opportunity for success and added revenue, while creating internal alignment and prioritization.&nbsp;</li><li>Work within our data warehouse to understand client/prospect segments and discover marketing opportunities to expand the Subsplash brand within our industry.&nbsp;</li><li>Be an expert on client retention data and prospect/client purchasing/buying behaviors.</li><li>Attend all Product Team Sprint Reviews to gain alignment and be a marketing advocate for the Product Team and a product advocate for the Marketing Team.</li><li>Assist Business Development teams to understand product narratives and value propositions. Periodically you may represent our products to Subsplash clients at meetings and conferences.</li><li>Manage cross-departmental stakeholder and executive relationships to create alignment around product marketing efforts.&nbsp;</li><li>Lead and influence the product marketing OKRs on a quarterly basis and ensure alignment and attainment is achieved.</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Models humility, innovation, and a drive for excellence</li><li>5+ years of product marketing experience within a B2B SaaS company&nbsp;</li><li>Passionate about our products and how they can serve churches, ministries, and nonprofits.</li><li>Strong team collaboration and relational skills&nbsp;</li><li>Expert with end-to-end go-to-market campaign development, execution, and measurement</li><li>Proven ability to display positive adaptability in a scaling organization &nbsp;</li><li>Highly organized and detail oriented</li><li>In-depth understanding and experience with CRMs—Salesforce, Pardot, and Hubspot are a plus</li><li>Excellent written and verbal communication skills with solid prior experience writing copy, headlines, taglines for product marketing campaigns.&nbsp;</li><li>Experience with Tableau or other data visualization software is a plus</li><li>Ability to work remotely and with remote team members</li><li>Proven ability to problem-solve and find innovative solutions</li><li>Strong in project management and implementing effective processes</li><li>Experience managing multiple business units, brands, and products</li><li>Proven ability to consolidate and manage brands and products through mergers and acquisitions</li><li>Ability to work independently with minimal supervision moving projects and initiatives forward, while also regularly creating and presenting new and innovative business solutions</li><li>Bachelor's degree in marketing, business, or a related field is a plus</li></ul><div><br><strong>Compensation</strong></div><div>The total compensation for this role will be between $120,000 - 140,000/yr.</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 24 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Exempt.</em></div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div><div><br><strong>About Subsplash</strong></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself</div>

Product Marketing Manager

<div><em>Candidates local to Phoenix, AZ will be prioritized at this time</em></div><div><br><strong>Position Summary</strong></div><div>We are seeking a strategic and results-driven Director of Customer Success to lead our quota carrying Mid Market and Enterprise Customer Success teams. Reporting to our Chief Customer Officer, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. You will also own retention and expansion for all Virtuous customers across all Virtuous products. This role requires a blend of people leadership, strategic thinking, and hands-on execution to drive customer retention, renewals, and revenue growth.&nbsp;</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Own and optimize customer journey</strong><ul><li>Establish and promote a vision for an exceptional end-to-end customer experience tailored to the unique needs of nonprofits</li><li>Create standardized Success Plans for customers across all Virtuous product lines, ensuring consistency and excellence in service delivery</li><li>Define and oversee key lifecycle processes, including the executive sponsor program to build strategic relationships, executive business Review processes to assess satisfaction and growth opportunities, and renewal and expansion playbooks to drive customer renewals and product usage</li><li>Develop standard presentation materials for lifecycle plays, ensuring all customer-facing teams have the tools they need to effectively communicate value and progress</li><li>Personally manage escalations from your direct reports, and follow a methodical escalation process to Chief Customer Officer and/or customer executive sponsors</li></ul></li><li><strong>Drive customer value</strong><ul><li>Collaborate with Director of Customer Onboarding and Services to optimize time to value</li><li>Understand change management best practices for nonprofits</li><li>Enable CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor</li><li>Define, drive, and demonstrate the value (ROI) delivered to customers</li><li>Collaborate with Marketing to generate customer facing resources that enable CSM retention and expansion opportunities</li></ul></li><li><strong>Lead cross-functionally to drive customer success</strong><ul><li>Define organization-wide responsibilities for each stage of the customer journey</li><li>Gather feedback from other departments, including Sales, Services, Support, Product, and others, to improve the customer experience</li><li>Collaborate with other Virtuous leaders to refine company-wide definition of ideal customer profile</li><li>Help foster company-wide culture of Customer Success</li></ul></li><li><strong>Maximize CS specific platforms and tools</strong><ul><li>Facilitate the adoption of essential processes in ChurnZero</li><li>Ensure ChurnZero is our company’s single source of truth for customer health</li><li>Create and/or refine dashboards to measure customer success</li><li>Work with CCO and CX Operations Manager to refine ChurnZero ChurnScores periodically over time</li><li>Generate strategies for high-touch teams to leverage ChurnZero and enhance low-touch digital customer journeys</li></ul></li><li><strong>Own key metrics for your team and for Virtuous</strong><ul><li>Gross renewal rate</li><li>Net renewal rate</li><li>Expansion revenue</li><li>Virtuous Payments Growth Rate</li><li>Customer generated stage 2 pipeline for sales</li><li>NPS</li><li>Employee NPS</li><li>Own the financial model for your team, including projections of costs and new hires, and forecasts of renewal and upsell rates</li></ul></li><li><strong>Recruit, mentor, and inspire a world-class team</strong><ul><li>Build a pipeline of great CSM candidates to meet the needs of our quickly growing team.</li><li>Establish an effective interview process</li><li>Establish performance expectations and growth paths for team members and provide regular relevant feedback</li><li>Transition out underperforming team members</li><li>Develop enablement strategies for CSMs</li><li>Cultivate a culture of customer delight by adopting a "best for Virtuous, best for the customer" approach.</li><li>Revise CSM compensation plans annually or as necessary</li><li>Determine the segmentation of the customer base and align the team structure and levels accordingly</li></ul></li></ul><div><br><strong>You Must Have</strong></div><ul><li>6+ years of experience in Customer Success or Account Management roles, with at least 3+ years in a leadership capacity</li><li>Experience overseeing managers</li><li>Proven track record of managing a Customer Success team and driving team performance metrics</li><li>Strong understanding of SaaS business models and experience in a SaaS environment&nbsp;</li><li>Nonprofit knowledge and experience preferred&nbsp;</li><li>Exceptional leadership, communication, and interpersonal skills</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions</li><li>Experience implementing and/or managing customer success platforms or CRM systems (e.g., Hubspot, ChurnZero) is a plus</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

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