<div><strong>About us</strong></div><div>CallHub is a leading communications platform. We help political campaigns, nonprofits, advocacy groups, and businesses seamlessly interact with their audiences worldwide.</div><div>Building and maintaining strong relations with your audience is the key to an organization's success. CallHub's comprehensive suite of communication tools helps facilitate this.</div><div><br><strong>About the role</strong></div><div>CallHub is proliferating and seeking a Product Support Engineer to join the Customer Support team. Responsible for delivering unparalleled field support to external CallHub customers. This role will partner with various product, technical support, engineering, and sales teams at CallHub. The ideal candidate is a strong communicator, can process data quickly, and has a sharp attention to detail.</div><div>You’ll be part of our Customer Support team, consulting our clients in troubleshooting, resolving all technical inquiries and bug fixes, and leading clients to utilize our platform optimally. Ultimately you’ll be ensuring the technical health of our client portfolio.<br><br></div><div><strong>What Makes You The Right Fit</strong></div><ul><li>&lt; 3+ years of professional experience in a customer-facing product support role</li><li>Bachelor's degree</li><li>Ability to communicate constructively and candidly</li><li>Curious-minded &amp; natural problem solver</li><li>Flexible to work in the night shift</li><li>Experience with technical support CRM systems ( Zendesk, Jira, etc.)</li><li>Ability to communicate with customers by email and phone</li><li>Investigation and diagnostic skills</li><li>Customer-focused attitude who enjoys working in a fast-paced environment</li><li>Ability to write Self-help articles</li><li>Willingness to work hours as needed to support our customers.</li><li>Experience with web domain, Zapier &amp; Rest APIs would be a great addition</li><li>Understanding of software change management.</li><li>Conceptual knowledge of SaaS</li></ul><div><br><strong>Key Responsibilities</strong></div><ul><li>Provide technical support for the CallHub application, including diagnosing and resolving complex issues and escalating as required.</li><li>Collaborate with customers and internal stakeholders to identify and resolve application-related problems.</li><li>Develop and maintain strong working relationships with key customers, understanding their business processes and requirements to ensure solutions meet their needs.</li><li>Work closely with development teams to ensure applications are deployed, configured, and maintained according to best practices and customer requirements.</li><li>Provide feedback to internal teams on customer issues, product features, and system improvements.</li><li>Develop and maintain technical documentation, including procedures and training materials.</li><li>Mentor and coach junior team members, providing guidance on technical issues and helping them to develop their skills and expertise</li><li>Participate in on-call support rotation, including occasional weekends and evenings.</li><li>Team player and collaborate across the functions to develop personal skills through knowledge sharing and learning from others.</li><li>Adhere to customer-focused strategies to achieve business objectives and maintain high levels of customer satisfaction.</li><li>Meet personal and customer service team targets, including AFRT, resolution time, number of tickets closed, and CSAT.</li><li>You will handle billing tasks, such as invoicing and credits, refunds, and agent count adjustments.</li></ul><div><br><strong>Ideal Approach at CallHub</strong></div><ul><li><strong>Start with Excitement: </strong>Put your full energy into what you are doing<strong>. </strong>It will be like the first sprint of a relay race.</li><li><strong>Drive until success:</strong> We want everyone to feel empowered to go beyond their job description. Be the decision maker until you ensure success for customers.</li><li><strong>Build trust through transparency: </strong>We value authenticity towards our customers and each other. Always do the right things; no exceptions here.</li><li><strong>Keep balance: </strong>To grow successfully, we need a balanced ecosystem of work and personal time ecosystem. So feel free to shout out when you feel exhausted or take off.</li><li><strong>Always learning: </strong>As a company, we take time to learn new things, uncover insights, and ask questions.</li><li><strong>Fun together: </strong>We foster a fun environment for our team members. Please don't hesitate to joke, make people laugh, and do storytelling on the floor.</li></ul>

Senior Product Support Engineer Level II

<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br></div><div>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br></div><div>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.</div><div><br><strong>What we are looking for</strong>:<br>A driven and team focused leader who is in agreement with Prison Fellowship's Statement of Faith and Code of Conduct to manage our product management group.&nbsp;<br><br></div><div><strong>Expectations of this role:</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Guide strategic, architectural, and technical design and implementation of custom Web Application technology projects</li><li>Validate IT project documentations and reports including training materials</li><li>Interact with internal and external contacts to ensure efficient completion of projects</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>5-7 years of experience in the field IT project or product management</li><li>Bachelor's degree in relevant field or equivalent combination of coursework and experience</li><li>Demonstrated complex IT system successful implementation experience</li><li>Cloud architectural skills, AWS preferred</li><li>Solid SQL Server and Salesforce experience</li><li>Ability to coach other product leaders and to manage tasks for developers and business analyst talent</li><li>Proven experience developing strategic system architecture plans</li><li>Demonstrated knowledge of data management, database design/analytics, Agile development methodology</li><li>Advanced communication, planning and organizational skills&nbsp;</li><li><em>This is a remote/work from home position with a minimum 5% travel component</em></li></ul><div><br><strong>What we offer</strong>:&nbsp;<br>A team oriented, mission driven, supportive environment with cutting edge technology solutions and tremendous opportunity for growth and development. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days), retirement account funding and much more!&nbsp;<br><br></div><div>Visit the employment page on our website to learn more about Prison Fellowship.<br><br></div><div>Check out our YouTube channel to see how Prison Fellowship is transforming lives!</div><div><br></div><div><strong>OUR STATEMENT OF FAITH<br></strong><br></div><div><strong>The Foundation of What We Believe<br></strong><br></div><div>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creeds.<br><br></div><div>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br></div><div><strong>How We Are Compelled to Live and to Act<br></strong><br></div><div>We believe that Christians, both individually and corporately, must submit to the Bible, as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.<br><br></div><div><strong>How Our Mission and Our Approach is Shaped<br></strong><br></div><div>Prison Fellowship exists to bring glory to God and share His truth and love with those we serve, our employees, volunteers, and communities, according to scriptural truths.<br><br></div><div>Our Mission is to help restore those affected by crime and incarceration. This Mission is founded on the biblical conviction that all people are created in God's image and that no life is beyond God's reach.<br><br></div><div>Therefore, we believe that a restorative approach to prisoners, former prisoners, and all those affected by crime and incarceration reflects the God-given dignity and potential of every person and can help individual lives and communities flourish.<br><br></div><div><strong>What the Hope of Jesus Means for Others<br></strong><br></div><div>We believe that Jesus—Himself brought to trial, executed, buried, and brought to life again—offers hope, healing, and a new purpose for each life. He can make even the most broken people and situations affected by crime and incarceration whole again.<br><br></div><div><strong>What this Means for Communities<br></strong><br></div><div>Through an amazing awakening to new hope and life purpose available through Jesus, those who once broke the law are transformed and mobilized to serve their neighbors, replacing the cycle of crime with a cycle of renewal that restores entire communities. Because the Bible calls us to remember and visit those in prison, we believe that every Christian is compelled to contribute to this restorative cycle.</div>

IT Product Management, Senior Manager

<div><strong>About Company</strong></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support. From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.<br><br></div><div><strong>Summary</strong></div><div>To serve the members and staff of Samaritan Ministries International (SMI) by creating design solutions that our members want, trust, and enjoy. This is achieved by discovering and understanding the problems that need solved, exploring and iterating around possible solutions, testing assumptions with our members and staff, executing designs through HTML &amp; CSS, and mentoring other designers.<br><br><strong>Starting Pay Range: </strong>$69,300-$86,600. Starting pay is based off of qualifications and experience.<br><br></div><div><strong>Competencies</strong></div><ul><li>Creativity and Innovation</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Collaborating with Others</li><li>Neighbor Focus</li><li>Pursuing Excellence</li><li>Attention to Detail</li><li>Problem Solving</li><li>Agility</li><li>Nurturing Innovation</li><li>Digital Literacy</li><li>Fostering Communication</li><li>Planning and Organizing</li></ul><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><ul><li>Collaborate with Product Managers, Developers, Designers, and Researchers, among others, to explore and implement a quality user experience across multiple teams throughout all stages of the design process.</li><li>Recommend, plan, and assist with user research, turning insights into actionable solutions.</li><li>Establish Samaritan UX design standards and form solutions that drive design consistency and unity.</li><li>Deliver wireframes, prototypes, and other design documentation for design solutions; clearly present and articulate design decisions.</li><li>Work closely with product team on all design and experience elements of the product lifecycle</li><li>Maintain a working knowledge of design software, latest design trends, and leading practices.</li><li>Facilitate design workshops and ideation sessions to help teams discover and deliver the best possible solutions.</li><li>Mentor other designers and lead discussions around process and quality improvements.</li><li>Organize design critiques to solicit feedback and improve design</li><li>Contribute to the growth of our Design System, working closely with other design and development collaborators.</li></ul><div><strong><br>Qualifications and Experience</strong></div><ul><li>Four-year degree from an accredited university or the equivalent combination of education and experience.(Preferred)</li><li>5+ years of experience designing and building products for mobile/web experiences.</li><li>2+ years of working in a Scrum development environment.</li><li>UX Certified (Preferred)</li><li>Staff are required to possess applicable knowledge to bring value to SMI in this role, know and utilize resources well, ask questions to ensure full understanding. gain and retain knowledge to keep up with changes, and accept and engage with training to grow knowledge for current and future responsibilities.</li><li>Must have good English and communication skills.</li><li>Must be able to create beautiful, high-fidelity designs using Figma (Advanced), Adobe CC, or other related prototyping tools.</li><li>Must be proficient in HTML and CSS (Intermediate); curious in React.</li><li>Must be knowledgable in Usability Heuristics and UX Design Principles.</li><li>Must be able to plan and conduct various quantitative and qualitative user research studies.</li><li>Must be able to create and maintain design systems and pattern libraries.</li><li>Must have the ability to challenge existing policies in favor of the user experience.</li><li>Must have initiative and be able to work independently.</li><li>Must have ability to handle multiple ongoing projects simultaneously.</li><li>Must be able to present complex information in an understandable manner.</li><li>Must be able to think clearly, strategically and analytically.</li><li>Must be willing to grow in skills, knowledge, and capability, in line with goals agreed upon with Manager.</li><li>Proven ability to influence cross-functional teams without formal authority.</li></ul><div>&nbsp;</div><div><strong>Additional Information</strong></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.</li><li>Staff will observe safety principles while performing the duties of the position</li><li>Staff will be required to travel and have a valid driver's license.</li><li>May need to lift and move items up to 35 lbs on occasion</li><li>Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div><br></div><div><strong>Full-time benefits include: Health benefits, Retirement, Performance-Based Incentive Pay, Paid Time Off</strong></div>

Senior Product Designer

<div><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></div><div>We’re a fully remote tech company that puts the Church first, and we’re currently serving more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.<br><br></div><div><strong>Product Manager</strong></div><div>As a<strong> Product Manager,</strong> you will work closely under the coordination of the Finance Group Product Manager. In this collaborative environment, you will play a pivotal role within the Finance Product Management team, ensuring the successful planning and execution of multiple products throughout the Product lifecycle. With the Group Product Manager, you will contribute to defining the vision and strategy, conducting customer and competitive analyses, and creating strategic roadmaps for the products within the group.<br><br></div><div>You will actively participate in problem discovery and brainstorming sessions to gather and prioritize customer requirements, aiming to find innovative solutions that align with the company's overall strategy and goals. By collaborating with various cross-functional teams, such as engineering, sales, marketing, and customer experience, you will facilitate effective communication and alignment to drive product success.<br><br></div><div>Your role as a Product Manager will involve supporting the Group Product Manager in monitoring the progress of individual finance products within the group, ensuring they meet milestones and adhere to deadlines. Additionally, you will assist in resource allocation, risk management, and identifying opportunities for cross-product collaboration and synergies to enhance the overall value proposition of the product group.<br><br></div><div>Throughout your journey as a Product Manager, you will have the invaluable mentorship and guidance of the Group Product Manager, who will help you develop your leadership skills, foster a culture of innovation, and achieve excellence in product management. Working collaboratively with the Group Product Manager and other team members, you will be instrumental in delivering exceptional products that delight customers, drive revenue growth, and contribute to the company's overall success.<br><br></div><div><strong>Primary Responsibilities of the Role</strong></div><ul><li><strong>Assist in defining the product vision</strong> (future state), <strong>strategy and roadmap</strong> (approach to realizing the vision), and <strong>tactical</strong> (how the strategy will be executed), all with a focus and deep understanding of both customer's needs and business goals.</li><li><strong>Deliver MRD</strong> (Market Requirements or Demands)<strong> and pitch development documents</strong> with prioritized features and capabilities with the corresponding business-driven impact.</li><li><strong>Manage the product throughout the Product Life Cycle</strong>, gathering and prioritizing product and customer requirements, driving product vision, and working closely with engineering to deliver winning products.</li><li><strong>Be an expert concerning the competition</strong>; monitoring the <strong>market trends </strong>and <strong>competitive analysis,</strong> identifying product opportunities and plans.</li><li>Deliver <strong>core positioning and messaging</strong> for the product.</li><li><strong>Ensure Sales and CX teams are well equipped to present products</strong> to current and prospective customers.</li><li>Perform <strong>product demos</strong> to customers (beta/MVP/deep dives).</li><li>Assess <strong>partnerships and licensing opportunities </strong>that will drive adoption, retention, and revenue.</li><li>Set <strong>goals and track KPIs</strong> that lead to future decision making and health of the product.</li><li><strong>Communicate</strong> for clarity between all Product Managers and stakeholders <strong>to ensure product goals</strong> are met and aligned.<br><br></li></ul><div><strong>Competencies</strong></div><div>A Successful Candidate Will:&nbsp;</div><ul><li><strong>Manage Complexity</strong> by acquiring data from multiple and diverse sources, uncovering root causes to difficult problems, making sense of complex and sometimes contradictory information to effectively solve problems.</li><li><strong>Communicate Effectively</strong> to drive vision and purpose by developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences; painting a compelling picture of the vision and strategy that motivates others to action.</li><li>Lead with a <strong>Strategic Mindset</strong> to anticipate future trends and implications accurately and translates them into breakthrough strategies.</li><li><strong>Collaborate</strong> through working with others across the organization to achieve shared objectives;&nbsp; Represents own interests while being fair to others and their areas leading to the business outcome for the whole organization.</li><li><strong>Plans and aligns</strong> to manage the product throughout the product lifecycle. Gathering and prioritizing product and customer requirements, defining the product vision, working closely with engineering, and delivering winning products.&nbsp;<br><br></li></ul><div><strong>Technical Qualifications</strong></div><div>Required:&nbsp;</div><ul><li>Proven experience as a Product Manager in the technology industry or in a company that develops software, hardware, or technology-based products.</li><li>Proven success in overseeing all elements of the product development lifecycle, including ideation, requirement gathering, design, development, testing, and release.</li><li>High effectiveness in managing cross-functional teams without formal authority.</li><li>Understanding user experience (UX) and interface (UI) principles to create user-friendly and visually appealing products.</li><li>Experience in delivering finely tuned product marketing strategies working with a Marketing Team.</li><li>Exceptional writing and editing skills with an understanding of technical documentation, including product specs and user stories.</li><li>Has strong presentation and public speaking skills.</li></ul><div><br>Preferred:</div><ul><li>Previous experience in project management, including the ability to plan, execute, and deliver products within defined timelines and budgets.</li><li>Proven success as a product developer in a nonmanagerial role.</li><li>Experience creating and delivering training to both internal and external stakeholders.</li></ul><div><br></div><div>Office Requirements:</div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year.</li><li>A stable work environment with a designated workspace and access to high-speed internet.</li><li>In order to align with other team time zones that include US, Canadian and Australian. US and Canadian candidates are preferred.</li></ul><div><br></div><div><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><br></div><div><strong>Tithe.ly is an Equal Opportunity Employer</strong></div><div>Tithe.ly is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div><div><strong><em>Salary Range: $90,000 - $130,000</em></strong></div>

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