<div><strong>Purpose and Scope:</strong></div><div>The Sr. Systems Analyst, Product Development is primarily responsible for planning, coordinating, and building technical requirements for medium to large cross-divisional projects that cover the The Gideons International digital products. The Sr. Systems Analyst will focus on the efforts of defining the technical requirements needed in all phases of software development and systems integration projects.<br><br>This position will also be involved in the technical testing of all developed software and ensure adequate support documentation that is required for the organization. &nbsp; This role will be working with internal and external technical development resources across multiple time zones and be seasoned in software product development.&nbsp; Additionally, The Sr. Systems Analyst may be assigned projects not related to IT product development, thus a background in project management applications like TeamWork with 3 to 5 years successful experience.&nbsp;</div><div><br>This position serves as a primary point of contact between the development teams and the business owners of the The Gideons International software products.&nbsp; This position will work to facilitate progress and good coordination between all groups related to the business and technical requirements.&nbsp; This individual will apply proven communication, analytical, and problem-solving skills to ensure missional alignment, maximize Information System investments and improve the execution of project related business initiatives supported by the Information Technology department. The Sr. Systems Analyst will work closely with the IT Development partners, Project Management team, and will report to the Product Development Manager, Information Technology.</div><div><br><strong>Essential Job Functions:</strong></div><ul><li>Develop technical requirements for The Gideons International member and public facing digital products with an emphasis on the Gideon Bible App.</li><li>Develop system level documentation and supporting material for the support organization.</li><li>Assist development and business teams in adequate testing of enhancements and new systems.&nbsp;</li><li>Assist in the resource estimates and schedules to meet the yearly development goals of the product development team.</li><li>Assist in preparing project Plans, design documents, requirements, issue and risk lists, change requests and other&nbsp; key documentation for each project initiative as required.</li><li>Offer risk mitigation strategies and approach for applicable situations.</li><li>Assist, consult and coordinate various teams for definition of requests, requirements, specifications, approach, prioritization, and implementation.</li><li>Provide product testing models to ensure successful project deliverables. This may include coordinating to assure all testing efforts are performed for applicable projects. Models may include unit testing, load testing, end-to-end testing, and validation.</li><li>Collaborate with IT and development partners on projects that require coordinating across multiple divisions.</li><li>Assist the Project Management team to receive, record, and track all project requests in an accurate and clear manner for reporting to management and Executive Committee.</li><li>Participates in daily morning staff devotions; on a rotating basis serves by praying and reading Scripture in support of devotion leader</li></ul><div><br><strong>Working Relationships:</strong><br><strong>Reports To</strong>: Product Development Manager, Information Technology<br><strong>Management Responsibility</strong>: None<br><strong>Works Closely With</strong>: Senior Manager/Manager, IT Product Development and the Senior Leadership Team and Project Management team, IT, Stewardship, Membership Engagement</div><div><br><strong>Essential Knowledge, Skills, and Training &amp; Development</strong></div><div><strong>Non-physical</strong></div><ul><li>Follow verbal and written instructions</li><li>Demonstrate expertise by providing sound, creative Project Management approaches and a thorough knowledge of technical business systems and developing technical requirements.</li><li>Ability to provide clear and direct communications with others, both verbally and in written form.</li><li>Excellent attention to detail and ability to manage their own work.</li><li>Effectively communicate relevant project information to superiors.</li><li>Resolves and/or escalates issues in a timely fashion.</li><li>Understands how to communicate difficult/sensitive information tactfully.</li><li>Provide other duties and functions as requested by Director, Information Technology or Sr. Manager/Manager of Product Development.</li></ul><div><br><strong>Physical</strong></div><ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li><li>While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear; specific vision abilities required by the job include close vision</li><li>Limited domestic travel by automobile and air.</li></ul><div><br><strong>Minimum Qualifications</strong></div><ul><li>Bachelor’s degree in information technology or equivalent experience in business-related field for more than 5 years.</li><li>Experience in software development with the ability to create technical requirements, support documentation, and testing of new functionality and features.&nbsp; &nbsp;</li><li>Proficient in Microsoft Office Suite and Microsoft Teams.</li><li>Experience with Agile (Scrum) and Waterfall project methodologies and experience with Microsoft Project, Teamwork or other project management applications is preferred.</li></ul><div><br><em>This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice.</em></div>

Sr. Systems Analyst, Product Development

<div><strong>This is not just a job opportunity, this is an opportunity to </strong><strong><em>transform lives</em></strong><strong>!</strong></div><div><br><strong>Summary</strong></div><div>Provide technical expertise, guidance, and support to users both in-person and remote. Identify, research, and resolve technical problems with PCs, laptops, and network connections. Respond to service requests submitted via problem-tracking software, telephone calls, email, voicemail, and verbal requests.<br><br></div><div>Bible League International serves the under-resourced Church with Bibles and training to transform lives worldwide through God’s Word! Our team is excited about God’s calling on our ministry and serves Him in His mission for the world, with commitment and joy. We hope you will consider His leading in using your God-given gifts and abilities to help fulfill the Great Commission in serving at Bible League International!<br><br><strong>Duties</strong></div><ol><li>Configure, install, and setup PCs and laptops (hardware, operating system, network connection, and appropriate software.)</li><li>Provide hardware technical support for PC, laptop, and network users (troubleshooting, client system maintenance, etc.).</li><li>Provide software technical support (loading software, assisting with applications, email, troubleshooting, etc.).</li><li>Install/relocate hardware, box and ship equipment, and work with cabling.</li><li>Work with the Cisco Call Manager and Unity voicemail system, as needed, to support staff requests for adds, moves, and changes or other programming as directed by the Director of IT Technical Services.</li><li>Assist with maintaining hardware inventory information in the asset management software.</li><li>Assist with and provide technical expertise overall audio/visual (AV) equipment and provide support as needed. This will include setup, operation, and take down of A/V equipment as required throughout the organization and provide post-production support of audio and video files.</li><li>Perform projects and tasks as directed by the Director of IT Technical Services.</li><li>Work on special projects when not performing other Technical Support duties and as time permits.</li></ol><div><br><strong>Organizational Relationships</strong></div><div><strong>Reports to:</strong> Director of IT Technical Services<br><strong>Collaborates with:</strong> Senior IT Technician, Department leaders, HR, and all levels of staff across the organization<br><br></div><div><strong>Qualifications</strong></div><ol><li>Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.</li><li>A combination of 5+ years of education and/or IT technical experience related to computer hardware and networking is required. A+, Net+, or CCNA Certifications are preferred.</li><li>A strong background in using and configuring Windows 11 Pro, and Apple macOS operating systems for a Windows server environment.</li><li>A strong background with using and configuring mobile operating systems such as Apple iOS and Android for the enterprise.</li><li>An advanced understanding of using Microsoft Office 365 applications in a collaboration environment.</li><li>A strong background in administering and troubleshooting WebEx Meetings in conjunction with WebEx Room Kits and other -SIP-based telepresence systems.</li><li>A strong background with administering Apple mobile devices using JAMF PRO.</li><li>High-level ability to utilize training and collaboration platforms such as WebEx and Zoom.</li><li>Experience with rebuilding a PC with regard to reloading an operating system, reloading appropriate software, and reloading data files.</li><li>An understanding of Cisco hardware and experience with Cisco firewalls, switches, access points, and IP phones.</li><li>Ability to properly create ethernet networking cables.</li><li>Working knowledge of network connectivity and IP addressing and the ability to troubleshoot network-related issues.</li><li>Proven analytical and problem-solving skills.</li><li>Strong interpersonal skills with the ability to establish and maintain cooperative and effective working relationships with all levels of staff. Must have a customer service focus with a genuine desire to help users.</li><li>Proven verbal and written communication skills and ability to work as part of a team.</li><li>Ability to work independently and be self-motivated with minimal supervision; be highly organized and able to prioritize responsibilities effectively.</li><li>Position requires mobility and agility in an office and warehouse environment, including standing, bending, climbing ladders, lifting, and carrying up to 50 lbs. This position requires more physical activity than most office positions.</li><li>Effective listening skills with a positive attitude, trainable and coachable with a strong work ethic.</li><li>Ability to travel by land and air within the USA or internationally for multiple days at a time.</li></ol><div><br><strong>Standards of Performance</strong></div><ol><li>Comply with established organizational rules, policies, and procedures.</li><li>Perform duties efficiently, thoroughly, and responsibly, completing tasks on a timely basis.</li><li>Hours on the job, punctuality, being a self-starter, and demonstrating a consistent attitude of cooperation.</li><li>Perform tasks with strong attention to detail and accuracy.</li></ol><div><br>In day-to-day responsibilities, this position will carry out Bible League International’s core values which are:</div><ul><li>Prayer – Our relationship with Jesus Christ.</li><li>Calling – God’s call into His work.</li><li>Service – Serving God and others.</li><li>Unity – Working together in unity.</li><li>Integrity – In line with God’s Word in word and deed.</li><li>Vision – A Christ-centered hope and perspective.</li></ul><div><br><strong>Performance Evaluations</strong></div><div>You will meet with your manager in alignment with our fiscal year to discuss accomplishments and priorities four times per fiscal year.<br><br></div><div>Bible League International offers employees a comprehensive benefits package including a generous 401k plan. As a part of our Statement of Faith BLI champions the training and professional development of our employees. We are also Public Service Loan Forgiveness qualifying public service employer.<br><br><em>We consider applicants for all positions without regard to race, color, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We embrace diversity, equity, and inclusion because we feel it enriches us as an organization and reflects God’s love. Bible League International is a nonprofit, non-denominational, faith-based organization. Pursuant to the Civil Rights Act Section 702, the Bible League has the right to hire only candidates who agree with Bible League’s Statement of Faith and profess Jesus Christ as their personal Lord and Savior.</em></div>

IT Support Specialist

<div><strong>About this Role</strong></div><div>The primary responsibility of the IT Support Analyst is to provide technical support to end-users of Pushpay, assisting them with hardware and software issues and resolving technical problems in a timely and efficient manner. This role will be a vital resource in maintaining user productivity, troubleshooting system errors, and contributing to a positive technology-driven work environment. The IT Support Analyst will play a crucial role in ensuring the smooth functioning of our organization's IT operations and serving the core IT needs of our associates.&nbsp;</div><div>Ranked number <strong>14</strong> by Seattle Business Magazine in the ‘<strong>Washington’s 100 Best Companies to Work For’</strong> list in the large companies category for 2023; and named as one of BuiltIn ‘<strong>Best Places to Work</strong>’ in both Seattle and Dallas for 2024.</div><div><br><strong>Benefits and Compensation</strong></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO, to start, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li>Compensation Range: $51,171 - $64,200, depending on location</li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>What You'll Do</strong></div><ul><li><strong>End-User Support</strong>: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.</li><li><strong>Incident Management</strong>: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.</li><li><strong>Software Installation and Configuration</strong>: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.</li><li><strong>Hardware Deployment</strong>: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.</li><li><strong>System Administration</strong>: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.&nbsp;</li><li><strong>Network Support</strong>: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.</li><li><strong>Documentation</strong>: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.&nbsp;</li><li><strong>Employee Onboarding/Departures</strong>: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.</li><li><strong>Security Compliance</strong>: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.</li><li><strong>IT Asset Management</strong>: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.</li><li><strong>Collaborative Team Player</strong>: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.</li></ul><div><br><strong>What You Bring</strong></div><div><em>Skills</em></div><ul><li>Solid understanding of desktop operating systems (e.g. macOS and Windows)</li><li>Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)</li><li>Basic knowledge of SaaS tooling and management</li><li>Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)</li><li>Basic understanding of equipment life-cycle management</li><li>Familiarity with hardware components, troubleshooting techniques, and printer support.</li><li>Basic understanding of deployment concepts and mobile device management</li><li>Strong problem-solving skills with a customer-focused approach</li><li>Able to resolve issues remotely and without direct access to customer hardware</li><li>Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.</li><li>Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.</li><li>Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary</li><li>A team player with a positive attitude and the willingness to learn and grow within the role.</li></ul><div><br><em>Minimum Experience</em></div><ul><li>1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment</li></ul><div><br><em>Preferred Experience</em></div><ul><li>2+ years experience using Google Admin Console or MS Active Directory</li><li>1+ years experience using JAMF or other MDM solution</li><li>1+ years experience using Okta or other SSO solution</li><li>1+ years experience imaging, deploying, and recycling hardware</li></ul><div><br>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div><br></div><div><strong>About Pushpay&nbsp;</strong></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div>

IT Support Analyst

<div><strong>Who We Are</strong></div><div>At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry agrees to our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith</a> which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Role</strong></div><div>The Senior Systems Administrator provides day-to-day, hands-on support to the organization’s Citrix Virtual Desktop Infrastructure. This position will often coordinate activities with the Tier I level Service Desk support team. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of support include LAN support, break/fix, application software installations, patch management, end-user support, and training.</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Architect and deploy a Microsoft Windows Server infrastructure</li><li>Facilitate automation and scalability with tools such as PowerShell to increase system and human efficiency</li><li>Monitor application availability and performance</li><li>Work with peers to troubleshoot application, database, and network-related issues</li><li>Coordinate and communicate with various teams on project status/tasks and escalation</li><li>Participate in 24x7 escalation support as part of the team, including pager rotation</li><li>Provide extensive, sometimes 24x7 customer interaction, and timely responsiveness to issues and questions</li><li>Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs</li><li>All other duties as assigned</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Experience with Citrix VDI</li><li>Current VMware experience/knowledge, and good understanding of VMware virtualization technologies and their automation</li><li>Knowledge in architecture, and establishing Microsoft Active Directory</li><li>Knowledge with configuring and troubleshooting Office 365</li><li>Strong knowledge of Microsoft products (Windows and domain architecture), electronic data interchange (EDI), and network and domain architecture</li><li>In-depth knowledge of server-based Windows systems</li><li>Strong knowledge of the protocols and tools for systems preventative maintenance and network protection utilities and add-ons, and ability to implement</li><li>Ability to develop, configure, implement, and manage the systems that comprise the underlying cloud platform</li><li>Ability to configure, monitor, and maintain Windows servers within Amazon Web Services (AWS) and Microsoft Azure cloud environment</li><li>Maintain cloud servers, including security configurations, patching, and troubleshooting</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives</li><li>Being resilient – Rebounding from setbacks and adversity when facing difficult situations</li><li>Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences</li><li>Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels</li><li>Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>High school diploma or GED with 5 years’ experience directly related to IT OR</li><li>Bachelor’s Degree in IT related field plus 3 years’ experience in an IT environment <em>required</em></li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div><br>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>Medical</li><li>Health Savings Account</li><li>Employer Paid Life Insurance and Long-term Disability Insurance</li><li>Dental</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match</li><li>Paid-time off – accrued bi-weekly</li><li>Wellness plan</li><li>Employee Assistance Program</li><li>Anniversary Awards Program</li><li>Birthday Awards</li></ul>

Senior Systems Administrator - Hybrid

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.</div><div><br>The Systems Engineer (SEM) provides assistance in implementation, testing, debugging, documenting, and the management of Managed Services customer facing systems and devices. The SEM also integrates data across these systems to meet the dynamic needs of the business. The SEM is accountable for maintaining approved standards and quality within his/her team and contributing to these across all teams. The SEM is responsible for resolving standard and high level issues while increasing his or her technical know-how and expertise.</div><div><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Independently resolves standard level customer issues, assists on projects, provides technical expertise, and contributes to the IT community.</li><li>Maintains and improves quality of customer facing systems.</li><li>Monitors and implements preventative actions to keep unplanned downtime at a minimum.</li><li>Researches and&nbsp; implements updates and upgrades as appropriate.</li><li>Documents systems administered in a timely, accurate manner and maintains appropriate visibility in managed systems.</li><li>Assists in implementing new and better tools and methodologies.</li></ul><div><br></div><div><strong>What We’re Looking For:</strong></div><ul><li>BS in Computer Science or related, with 3-5 years of systems administration or engineering experience, or an equivalent mix of education and experience.&nbsp;</li><li>Has experience in at least one of the three areas below, with proven working knowledge in the remaining:<ul><li>Server and or systems administration</li><li>Network administration</li><li>3rd party cloud computing design and implementation</li></ul></li><li>Experience with ConnectWise is preferred, specifically ConnectWise Manage (PSA) and ConnectWise Automate.&nbsp;</li><li>Proven technical skills and the ability to communicate technical ideas to diverse individuals.&nbsp;</li><li>Ability to troubleshoot and resolve technical issues in Windows and Apple operating systems. Most experience with Apple would be a plus.&nbsp;</li></ul><div><br></div><div><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br></div><div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Systems Engineer

<div>This role is part of a small team lead by the CRM systems manager who will work to continuously maintain, support, and improve the Salesforce NPSP system at HOPE International. This role requires a degree in a technical field such as computer science, engineering, or information systems. Experience in Salesforce and related online application platforms is preferred. An ability to read XML and basic coding languages is recommended.<br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Promote and contribute to the fulfillment of HOPE International’s mission and vision</li><li>CRM Team Member</li><li>Work closely with CRM systems manager and other team members in the development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs</li><li>Actively participate in planning and implementation of new functionality of the system utilizing agile methodologies</li><li>Assist team in providing excellent helpdesk support to stakeholders</li><li>Update knowledge base articles for end users and staff</li></ul><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li><li>Bachelor’s degree in information or computer science, engineering, finance, business management, or related field required</li><li>Experience in Salesforce or other CRM system administration preferred</li><li>Experience in non-profit or financial technology sectors preferred</li><li>Demonstrated excellence in team communication and organizational skills</li><li>Creativity, flexibility, and the ability to manage tasks gracefully under pressure</li><li>Strong analytical and technical problem-solving capacity</li><li>Ability to communicate technical solutions, strategies, and value with non-technical audience</li><li>Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families</li></ul>

Associate CRM Systems Administrator

<div>Ligonier Ministries, a Christian non-profit organization, is seeking a talented Sr. Systems Administrator to assist the Infrastructure Services team. Infrastructure Services is responsible for Ligonier’s networks, servers, systems, software, and security.<br><br>This role is responsible for researching, provisioning, configuring, deploying, and maintaining systems and related infrastructures. Responsibilities include managing on-prem and cloud-based servers, storage, cloud services, and business applications. They work closely with the Infrastructure Services manager to implement information security initiatives and regulatory compliance efforts. Systems Administrators also provide end-user tech support as needed and informal mentorship to other team members.<br><br><strong>What you bring on day one:</strong></div><ul><li>Agreement with Ligonier’s General Statement of Faith.</li><li>A vibrant Christian faith and desire to serve the Lord Jesus Christ.</li><li>5+ years of experience as a Microsoft 365 and Azure administrator.</li><li>Cutting-edge industry knowledge and familiarity with a very wide range of technologies.</li><li>Expertise leading complex tech projects independently and with cross-functional teams.</li><li>Passion for mentoring your peers and creating amazing customer experiences.</li><li>Superb people and communication skills.</li></ul><div><br><strong>Responsibilities:</strong></div><ul><li>Managing Entra ID, Azure servers and services, and the Microsoft 365 ecosystem.</li><li>Planning, coordinating, and implementing security controls and measures to protect Ligonier’s identities, apps, data, and devices.</li><li>Administering Ligonier’s email security gateway to protect users from phishing attacks and other email-based vulnerabilities.</li><li>Serving as an MDM administrator (macOS, iPadOS, iOS, Windows, Android), continuously monitoring the health of our endpoints, and regularly conducting security and compliance audits.</li><li>Managing and supporting user-facing IT systems and equipment, including but not limited to forensic cameras, copiers, access control, VoIP, and video conferencing setups.</li><li>Ensuring business continuity by monitoring the confidentiality, integrity, and availability of systems and verifying the successful completion of backups.</li><li>Actively contributing to the documentation of SOPs and organization-wide policies.</li><li>Working with the Data Services and Software Development Services teams to support org-wide initiatives and maintain complex data and web application infrastructure.</li><li>Overseeing and maintaining the organization’s DNS systems and external DNS services.</li></ul><div><br><strong>Technical qualifications:</strong></div><ul><li>5+ years as a Systems Administrator (recent)</li><li>Experience with Azure, Microsoft 365 admin, and Google Workspace admin; AWS is a plus</li><li>Experience working with project teams and leading medium to large technical projects</li><li>Experience with information security and compliance standards, such as PCI DSS</li><li>Experience implementing new tech, apps, and business process automation</li><li>Experience managing MDM solutions for Windows and Apple devices</li><li>Experience balancing operational and project work simultaneously</li><li>Microsoft certifications (especially Azure) are a plus</li></ul><div><br><strong>General qualifications:</strong></div><ul><li>Communicates clearly and concisely, verbally and in writing</li><li>Proficient in creating technical documentation and knowledge-based articles</li><li>Serves others with outstanding customer service skills</li><li>Driven and able to maintain focus in stressful situations</li><li>Entrepreneurial disposition, always seeking ways to increase efficiency</li><li>Meticulous, adaptable, and resourceful</li><li>Exercises leadership without formal authority</li><li>Provides technical mentorship to team members</li><li>Strong analytical skills; superb at dealing with ambiguity</li><li>Takes initiative and is capable of making responsible decisions</li><li>Strong troubleshooting and problem-solving skills</li><li>Passionate about helping teammates and end users</li></ul><div><br>This position is for a non-profit Christian ministry located in Sanford, FL. At this time, we are only able to hire individuals who are authorized to work in the United States.</div><div>&nbsp;</div><div>The pay range for this position is $75,000 - $90,000 annually. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.</div>

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