Samaritan's Purse is hiring a
Remote Support & Implementation Specialist

đź“Ť Remote

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Samaritan's Purse is looking for a Support & Implementation Specialist to join our Internal Cloud team remotely. This position is the primary technical point of contact for partner organizations, guiding partners through the successful implementation and ongoing utilization of our Ark Cloud Services (ACS) platform.  
A day in the life of a Support & Implementation Specialist:

At Samaritan's Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and spend time praying for each other, our staff, and volunteers who serve around the globe.

In the role of Support & Implementation Specialist, you will have the opportunity to:

  • Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
  • Diagnose and resolves technical issues reported by partners, providing timely and effective solutions to minimize service disruptions
  • Guide partners through the configuration of ACS products according to partner needs, tailoring settings and features to meet specific business requirements
  • Provides technical documentation, best practices, and hands-on support to partners during the deployment of ACS solutions
  • Assist the Senior Implementation Consultant in guiding partners through the initial setup process for ACS, including account creation, configuration, and data migration 
  • Provide consulting to partners regarding integrating ACS products with existing systems and workflows 
  • Work with the Senior Implementation Consultant to develop and deliver training materials and documentation for partners on ACS functionality, best practices, and troubleshooting techniques
  • Manage support tickets, track partner issues, and ensure prompt and efficient resolution
  • Contribute to the development and maintenance of an internal knowledge base with documented solutions, FAQs, and technical guidance for ACS  
  • Foster strong relationships with partners, actively communicating updates, changes, and new features related to ACS
    Monitor partner usage patterns and identify potential issues before they escalate, offering proactive advice and support  
  • Gather feedback from partners on ACS products and support processes, identifies areas for improvement, and suggests enhancements

Qualifications & Experience:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Thorough knowledge of various implementation and cloud tools, techniques, and methodologies to troubleshoot and resolve complex technical problems in public cloud environments.
  • Strong technical aptitude and experience working with cloud technologies, such as AWS, Azure, Google Cloud or OpenStack.

Job Location: Remote

Type:  Full-Time

Language Requirement:  Fluency in English (required)

Benefits:
  • On-site Medical Clinic (staff and dependents) 
  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Paid Family Medical Leave 
  • Term Life Insurance
  • 401(k) retirement savings plan
  • 10 paid holidays
  • 12 vacation/personal days
  • 10 sick days

Samaritan's Purse Mission Statement:
Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:
  • We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.
  • We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.  Matthew 28:19; John 10:30; Ephesians 4:4-6.
  • We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
  • We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.  Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:89; Titus 3:4-7.
  • We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.  John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10.
  • We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  1 Corinthians 15:51-57; Revelation 20:11-15.
  • We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  1 Corinthians 12:12, 27; Ephesians 1:22-23.
  • We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ.  Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.
  • We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
  • We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.  Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
  • We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.
  • We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order.  Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5
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