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Chmeetings is hiring a
Remote Senior Customer Success Specialist
📍 Remote
Your Priorities
- Communicate directly with customers via live chat/Zoom Meetings/phone/Email and tickets.
- Facilitate interactive webinars with customers to engage, educate, and address their needs.
- Craft and deliver excellent written/verbal communication that provides clarity and assistance to various customer software needs.
- Demo the software to customers speaking English & Arabic.
- Teach and advise customers on the use of software products.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Troubleshoot through obstacles with customers by providing clear and/or alternative solutions leading to their end goals.
- Track and report unintended software functioning through a process of replicating behaviors, documenting, and presenting to product/engineering teams for fixes.
- Adapt and learn to be an expert quickly as new software and updates get pushed out frequently.
- Brainstorm, create and help implement better and more efficient and effective processes for the team.
Job Requirements
- Fluency in English is a MUST.
- Preference for candidates fluent in French or Spanish.
- Two to five years of experience in communications, account management, or customer success.
- Prior experience in an English-Speaking customer support role of at least 6 months is preferable.
- Strong handling skills and active listening.
- Positive and empathetic attitude with persuasive speaking skills.
Working Hours
- Daily Schedule: 3:00 PM - 12:00 AM (including 1-hour break).
- Weekly Hours: 40 hours per week.
- Working Days: Monday through Friday.
- Weekends: Saturday and Sunday.
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