⚠️ This job listing is closed. You can find more customer support jobs here.
FamilyLife is hiring a
Remote Community Manager
📍 Remote
A Community Manager ensures that our audience on social media platforms are being nurtured and responded to. This individual is a “people person” and enjoys engaging with people as well as providing excellent customer service to the online community.
FOR THIS POSITION:
- Build relationships with FamilyLife’s online community on social platforms
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Publish content that meets the brand’s communication style
- Engage with the online community and respond to comments and requests in a timely manner.
- Monitor comments on posts and engage with them. “Like” all positive, helpful comments and respond to those that merit a response.
- Use effective communication methods to increase followers to social media accounts.
- Research trending topics, hashtags, and videos relating to FamilyLife brand
- Assist with fostering new relationships with key influencers within the community
- Monitor reviews of our Facebook page, and leave a comment for those that give us 5 stars.
- Assist with creating content strategy to announce and educate the FamilyLife online community on new offerings
- Monitor and provide feedback on engagement/conversation via social media channels to Social Media Manager
- Assist with creating engaging content and videos for all social media platforms
- Stay up-to-date with current FamilyLife blogs, podcast, event, products, etc
- Stay up-to-date with the latest industry and digital trends
- Facilitate and participate in online events to build community and boost brand awareness, events, or products
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