<div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

<div><strong>Position Summary</strong></div><div>Virtuous is seeking a dynamic and strategic <strong>Director of Product Marketing</strong> to lead our initiatives in revolutionizing how nonprofits grow their giving through modern best practices and the latest advancements in software and AI.&nbsp;</div><div>The ideal candidate is a visionary leader who is willing to be hands-on in crafting compelling narratives and clear messaging that connect product to buyer while developing disruptive GTM, sales enablement and product adoption strategies that showcase the art of possible via the transformative power of our Responsive Fundraising solutions.</div><div><br>Reporting directly to the Chief Marketing Officer (CMO), you will be building a team from the ground-up and be responsible for engaging cross-functionally with our internal teams to help design, plan and execute messaging, positioning and go-to-market strategies that drive measurable success.&nbsp;</div><div><br>Success in this role will be measured by your impact on Virtuous content, tools and programming that drives our win rates, conversion rates, campaign performance, asset utilization, and feature adoption, amongst others key metrics.</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Strategic Vision and Leadership:</strong> Collaborating with the CMO and various teams to develop and execute product marketing strategies that position Virtuous and our Responsive Fundraising framework and platform as the catalyst for Nonprofit transformation.</li><li><strong>Storytelling:</strong> Crafting compelling stories that communicate the differentiated value and impact of our solutions on Nonprofit fundraising and other critical business functions.</li><li><strong>Market Analysis and Competitive Insights:</strong> Conducting thorough market research and align with key industry analysts to identify trends and opportunities for disruption and competitive differentiation within the Nonprofit domain.</li><li><strong>Go-to-Market:</strong> Leading go-to-market strategies, ensuring successful product launches and adoption while working closely with our demand generation team to maximize the impact of inbound and outbound campaigns.</li><li><strong>Product Insights:</strong> Aligning closely with Product Management on the product roadmap and providing marketing inputs to influence feature development, market expansion and pricing and packaging.</li><li><strong>Sales Effectiveness:</strong> Working with Sales, SDR, Enablement, Customer Success and other customer and prospect-facting teams to align product vision and marketing strategies with their needs and goals.</li><li><strong>Customer Insights:</strong> Gaining a deep understanding of customer needs and pain points to inform product development and marketing strategies.</li><li>Pricing and Packaging:&nbsp;</li><li><strong>Performance Tracking:</strong> Defining and tracking key metrics to measure the success of product marketing initiatives.</li><li><strong>Content and Thought Leadership: </strong>Partnering with Virtuous leadership, team and channel partners to develop content and visionary insights on the future of nonprofit fundraising, data and benchmarking, AI and technology to position Virtuous as an industry thought leader.</li><li><strong>Team Leadership: </strong>Building, managing and mentoring a high-performing team, fostering a culture of collaboration, innovation, and excellence while building the team’s capacity to scale and deliver in a high-growth environment.</li></ul><div><br><strong>You Must Have</strong></div><ul><li><strong>Proven Product Marketing Expertise:</strong> 10+ years of experience in Product Marketing leadership roles, preferably in technology sectors such as cloud, CRM or marketing solutions. Experience scaling marketing operations in organizations with revenue exceeding $50M.</li><li><strong>Entrepreneurial Spirit:</strong> A self-starter who is ready to dive-in on day one, move quickly, and be not only willing, but excited to be tactical during your first year as our only PMM, setting the foundation for building a team within 9-12 months.</li><li><strong>Industry Knowledge: </strong>First-hand knowledge or experience working in nonprofit or nonprofit fundraising is a major plus, including a solid understanding of the unique needs and trends of the industry and a passion for driving innovation and change.</li><li><strong>Strategic Vision:</strong> A proven track record of developing and implementing marketing strategies that drive growth and enhance market leadership.</li><li><strong>Exceptional Communication:</strong> Strong written and verbal communication skills with the ability to craft compelling narratives tailored to diverse audiences.</li><li><strong>Leadership Excellence:</strong> Demonstrated success in leading, growing, and inspiring high-performing and diverse marketing teams.</li><li><strong>Cross-functional Collaboration: </strong>Ability to manage complex projects and lead cross-functional teams in fast-paced, matrixed environments.</li><li><strong>Public Speaking Experience:</strong> Ability to speak to and engage with audiences on key topics relative to the company or industry.&nbsp;</li><li><strong>Creative Orientation: </strong>A creative thinker capable of bringing innovative ideas to fruition.</li><li><strong>Adaptability:</strong> Proven ability to thrive under pressure, adapt to changing priorities, and succeed in competitive environments.</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Director of Product Marketing

<div><strong>Position Summary</strong></div><div>Virtuous is looking for a highly motivated Azure Cloud Engineer to join our growing SysOps Team, reporting to the Manager of IT. The ideal candidate will have proven experience designing, implementing,&nbsp; managing, and monitoring cloud-based solutions within the Microsoft Azure ecosystem. The role demands expertise in automating deployments, optimizing cloud resources, and ensuring robust security measures are in place while continuing to provide maximum, cost-effective efficiencies. Candidates with experience in DevOps practices and cloud-native architectures are preferred.</div><div><br>This position should excite someone passionate about cloud technology, career growth, and a desire to take ownership of cloud infrastructure and automation initiatives that support multiple internal teams, including but not limited to Engineering, Security, and Operations.</div><div>For a candidate to succeed, they will need expertise in cloud architecture, managing Azure services, and implementing scalable and resilient cloud solutions to support our products. Candidates must have strong problem-solving skills and the ability to design, deploy, and maintain cloud infrastructure that meets business needs and improves operational efficiency.</div><div>Candidates willing to commute and work out of our downtown Phoenix, AZ office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.</div><div><br><strong>Responsibilities</strong></div><ul><li>Design, implement, and manage secure cloud environments, including encryption, IAM, network security, backup, monitoring, and data protection to support various business functions.</li><li>Maintain and improve policies around RBAC, MFA, and least-privilege principles to protect cloud environments.</li><li>Collaborate with cross-functional teams, including Development, Security, and Operations, to ensure cloud solutions meet business requirements, security standards (e.g., GDPR, HIPAA, SOC 2), and support internal/external audits.</li><li>Monitor and optimize cloud resource usage and implement solutions to ensure efficient use to reduce operational costs without compromising performance.</li><li>Troubleshoot and resolve complex cloud-related issues, providing ongoing support and maintenance for cloud infrastructure and applications.</li><li>Collaborate with software development teams to ensure that cloud environments align with application development needs and assist in supporting the development and maintenance of automated deployment pipelines using DevOps best practices, ensuring efficient and reliable application and infrastructure delivery.</li><li>Develop and maintain cross-functional automations around deployments, routine tasks, maintenance, and remediations within your domain.</li></ul><div><br><strong>Requirements</strong></div><ul><li>5+ years of experience in the Information Technology space.</li><li>3+ years of proven hands-on experience with Microsoft Azure, including design, implementation, automation, support, and management of cloud infrastructure and services.</li><li>Azure AZ-305/Microsoft Azure Solution Architect Expert or relevant certifications are a plus.</li><li>In-depth knowledge of Azure networking, security, and identity management, including VNets, NSGs, ASGs, Azure FW, Front Door, DNS zones, VPN, encryption, key management, and EntraID.</li><li>Strong proficiency in scripting and automation using tools such as Bash, PowerShell, Azure CLI, Terraform, and Ansible.</li><li>Experience with DevOps practices, including CI/CD pipelines, infrastructure as code (IaC), version control, and configuration management.</li><li>Proven experience in monitoring, troubleshooting, and optimizing cloud infrastructure for performance, security, and cost-efficiency using tools like Azure Monitor and DataDog .</li><li>Familiarity with Docker, Container Apps, App Services, and SQL is a plus.</li><li>Excellent problem-solving skills with the ability to work independently and collaboratively in a fast-paced environment.</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Cloud Engineer

<div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br></div><div><strong>Position Summary</strong></div><div>We are seeking an experienced Lead DevOps Engineering to guide our development team in building for performance, and moving to production quickly. The ideal candidate will be a strong technical leader with a deep understanding of containerization technologies, IaC, Azure, Terraform, CI/CD pipelines, automated testing, and have a proven track record of leading infrastructure and architecture discussions.</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Technical Leadership:</strong> Lead the management and development of IaC strategies at Virtuous. Provide technical direction and ensure best practices are followed.</li><li><strong>Containerization</strong>: Orchestrate containerization of applications to smooth out local workflows, ensuring that developers can onboard and provide value quicker</li><li><strong>Architecture Design:</strong> Architect and build scalable, maintainable, and secure application architectures, focusing on the ability to automatically scale out applications to support increased load during heavy workflows.</li><li><strong>Release Engineering</strong>: Build and maintain deployment Pipelines in GitHub and Azure DevOps. This includes the management of multiple environments (dev, qa, staging, production) and improvement of the CI/CD pipelines to allow the engineering teams to deploy on-demand. Reviewing PRs from all squads on their DevOps contributions for consistent and predictable implementations.</li><li><strong>Mentorship:</strong> Mentor other DevOps Engineers, as well as Software Engineers, providing guidance and support to help them build robust systems and contribute effectively to the team.</li><li><strong>Collaboration:</strong> Work closely with product managers, engineering leads, cloud engineers, and other stakeholders to gather requirements, define project scope, and deliver high-quality solutions.</li><li><strong>Problem-Solving:</strong> Troubleshoot and resolve technical issues, performance bottlenecks, and bugs in a timely manner.</li><li><strong>Documentation:</strong> Maintain comprehensive documentation for code, processes, and systems to ensure knowledge sharing and continuity.</li><li><strong>Continuous Improvement:</strong> Stay up-to-date with the latest trends and advancements in containerization, Azure, DevOps strategies, and related technologies. Advocate for and implement improvements to development processes and tools.</li></ul><div><br><strong>Must Haves</strong></div><ul><li><strong>Proven Experience:</strong> 7+ years of experience in software development or DevOps engineer, with at least 5 years of hands-on experience with DevOps in a growing organization.</li><li><strong>Strong IaC Knowledge:</strong> In-depth understanding of Terraform and Azure deployments, including core features, Terragrunt, multi-environment deployments, and secure use of tooling such as env0.</li><li><strong>CI/CD Pipelines:</strong> Expertise building and support release pipelines using GitHub Actions and Azure DevOps Pipelines to both Azure and AWS. Experience with Amazon Beanstalk would be a plus.</li><li><strong>Version Control:</strong> Proficiency in using version control systems like Git.</li><li><strong>Problem-Solving Skills:</strong> Strong analytical and problem-solving abilities with a keen eye for detail.</li><li><strong>Communication:</strong> Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.</li></ul><div><br><strong>Nice to Haves</strong></div><ul><li><strong>Software Engineering Experience:</strong> Hands-on work as a software engineer in order to have a true understanding of the challenges faced by the engineering team.</li><li><strong>Testing:</strong> Experience with automated testing frameworks (e.g., Testrail, Playwright) and test-driven development (TDD).</li><li><strong>Project Management:</strong> Experience with project management tools and methodologies (e.g., Agile, Scrum).</li><li><strong>Open Source Contributions:</strong> Contributions to open-source projects or a strong presence in the DevOps community.</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Senior DevOps Engineer

<div><strong>Position Summary<br></strong>We are seeking an experienced and innovative Senior .NET Engineer to join our team at Virtuous. Our mission is to empower nonprofits with advanced responsive fundraising software that enhances giving and maximizes impact. As a critical member of our engineering team, you will develop sophisticated, scalable B2B SaaS solutions in a collaborative environment. Your primary focus will be on product integrations, platform extensibility, and the maintenance and maturation of our API.</div><div>This role requires a skilled professional who can work closely with our external partners, product team, partnerships team, and customer success team to ensure best-in-class integration support and platform extensibility. You will be responsible for architecting back-end services, optimizing integrations and database design, and enhancing our API capabilities to support our suite of products. If you are a seasoned .NET Engineer with a passion for innovation and excellence, we invite you to join us on this exciting journey!</div><div><br><strong>Responsibilities</strong></div><ul><li>Develop best-in-class solutions for cloud-based B2B SaaS applications.</li><li>Collaborate with development, product, and support teams to architect and maintain back-end services and databases.</li><li>Enhance and maintain our API, ensuring its robustness and scalability.</li><li>Lead efforts in platform extensibility and product integrations.</li><li>Test, document, and deploy software in collaboration with team members.</li><li>Develop front-end solutions using the latest JavaScript libraries.</li><li>Optimize database design and performance, particularly with SQL Server.</li></ul><div><br><strong>Must Haves</strong></div><ul><li>Senior-level software development experience with strong, recent knowledge of C# and .NET MVC</li><li>Expertise in API development, maintenance, and versioning, ensuring integration robustness and scalability.</li><li>Proven experience in platform extensibility and integrating software with external systems.</li><li>Experience developing with modern JavaScript libraries such as React or Vue.</li><li>Proven experience working with open-source software.</li><li>Strong understanding of design and UX best practices.</li><li>Experience developing against RESTful web services.</li><li>Excellent communication and collaboration skills, essential for working within a fast-paced product team.</li><li>Experience working directly with customers and partners to triage, debug, and review integrations and customer implementations.</li></ul><div><br><strong>Nice to Haves</strong></div><ul><li>Experience with B2B SaaS, CRM, or other cloud-based software.</li><li>Experience working with remote software teams.</li><li>Working knowledge of Azure, Azure DevOps pipelines, and CI/CD workflows.</li><li>Familiarity with establishing and maintaining a product telemetry strategy.</li><li>Ability to think strategically and develop tools to enable self-service analytics.</li><li>Proficiency in database design and optimization, with strong knowledge of SQL Server.</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Senior .Net Engineer

<div><em>Candidates local to Phoenix, AZ will be prioritized at this time</em></div><div><br><strong>Position Summary</strong></div><div>We are seeking a strategic and results-driven Director of Customer Success to lead our quota carrying Mid Market and Enterprise Customer Success teams. Reporting to our Chief Customer Officer, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. You will also own retention and expansion for all Virtuous customers across all Virtuous products. This role requires a blend of people leadership, strategic thinking, and hands-on execution to drive customer retention, renewals, and revenue growth.&nbsp;</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Own and optimize customer journey</strong><ul><li>Establish and promote a vision for an exceptional end-to-end customer experience tailored to the unique needs of nonprofits</li><li>Create standardized Success Plans for customers across all Virtuous product lines, ensuring consistency and excellence in service delivery</li><li>Define and oversee key lifecycle processes, including the executive sponsor program to build strategic relationships, executive business Review processes to assess satisfaction and growth opportunities, and renewal and expansion playbooks to drive customer renewals and product usage</li><li>Develop standard presentation materials for lifecycle plays, ensuring all customer-facing teams have the tools they need to effectively communicate value and progress</li><li>Personally manage escalations from your direct reports, and follow a methodical escalation process to Chief Customer Officer and/or customer executive sponsors</li></ul></li><li><strong>Drive customer value</strong><ul><li>Collaborate with Director of Customer Onboarding and Services to optimize time to value</li><li>Understand change management best practices for nonprofits</li><li>Enable CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor</li><li>Define, drive, and demonstrate the value (ROI) delivered to customers</li><li>Collaborate with Marketing to generate customer facing resources that enable CSM retention and expansion opportunities</li></ul></li><li><strong>Lead cross-functionally to drive customer success</strong><ul><li>Define organization-wide responsibilities for each stage of the customer journey</li><li>Gather feedback from other departments, including Sales, Services, Support, Product, and others, to improve the customer experience</li><li>Collaborate with other Virtuous leaders to refine company-wide definition of ideal customer profile</li><li>Help foster company-wide culture of Customer Success</li></ul></li><li><strong>Maximize CS specific platforms and tools</strong><ul><li>Facilitate the adoption of essential processes in ChurnZero</li><li>Ensure ChurnZero is our company’s single source of truth for customer health</li><li>Create and/or refine dashboards to measure customer success</li><li>Work with CCO and CX Operations Manager to refine ChurnZero ChurnScores periodically over time</li><li>Generate strategies for high-touch teams to leverage ChurnZero and enhance low-touch digital customer journeys</li></ul></li><li><strong>Own key metrics for your team and for Virtuous</strong><ul><li>Gross renewal rate</li><li>Net renewal rate</li><li>Expansion revenue</li><li>Virtuous Payments Growth Rate</li><li>Customer generated stage 2 pipeline for sales</li><li>NPS</li><li>Employee NPS</li><li>Own the financial model for your team, including projections of costs and new hires, and forecasts of renewal and upsell rates</li></ul></li><li><strong>Recruit, mentor, and inspire a world-class team</strong><ul><li>Build a pipeline of great CSM candidates to meet the needs of our quickly growing team.</li><li>Establish an effective interview process</li><li>Establish performance expectations and growth paths for team members and provide regular relevant feedback</li><li>Transition out underperforming team members</li><li>Develop enablement strategies for CSMs</li><li>Cultivate a culture of customer delight by adopting a "best for Virtuous, best for the customer" approach.</li><li>Revise CSM compensation plans annually or as necessary</li><li>Determine the segmentation of the customer base and align the team structure and levels accordingly</li></ul></li></ul><div><br><strong>You Must Have</strong></div><ul><li>6+ years of experience in Customer Success or Account Management roles, with at least 3+ years in a leadership capacity</li><li>Experience overseeing managers</li><li>Proven track record of managing a Customer Success team and driving team performance metrics</li><li>Strong understanding of SaaS business models and experience in a SaaS environment&nbsp;</li><li>Nonprofit knowledge and experience preferred&nbsp;</li><li>Exceptional leadership, communication, and interpersonal skills</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions</li><li>Experience implementing and/or managing customer success platforms or CRM systems (e.g., Hubspot, ChurnZero) is a plus</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Director Of Customer Success

<div><strong>Position Summary<br></strong>As the Senior Technical Product Manager of Data Products at Virtuous, you have the unique opportunity to drive a broad range of product functions for market-leading BI, analytics, and AI products. This is your chance to drive innovation for some of the world’s leading nonprofit and social impact organizations by crafting product strategy, conducting continuous discovery with customers &amp; stakeholders, driving the product roadmap, managing development cycles, and ensuring product delivery. You will join a tight-knit, highly skilled product team focused on outcome-driven excellence with empathy towards teammates, customers, and partners.&nbsp;</div><div>Reporting to the VP of Product, you will work closely with your product trio along with engineers, technical support staff, CSMs, and 3rd party vendors to manage, grow, and maintain a best-in-class suite of Data products. You should feel at home in a highly technical environment, using your background in enterprise data platforms, data science, BI + analytics, AI, and customer-centric technical product management to deliver measurable wins for both Virtuous and our customers.<strong><br></strong><br></div><div><strong>Responsibilities</strong></div><div>As a member of a nimble team, responsibilities for this role are typically split between:</div><div><strong>Maintaining our Data Products Roadmap &amp; Strategy</strong></div><ul><li>Crafting and managing margin-enhancing product strategy using your understanding of the market, customers, and the business to inform your recommendations</li><li>Documenting and maintaining an organized roadmap, ensuring that it is visually clear and up to date for all stakeholders</li><li>Planning and prioritization of feature updates based on continuous product discovery and in collaboration with Sales, Customer Success, and executive stakeholders</li><li>Adaptable resource planning and allocation across design, engineering, and QA</li><li>Proactive planning of support structure upgrades/improvements</li></ul><div><br><strong>Release Cycle Management &amp; Feature Documentation</strong></div><ul><li>Engaging with internal stakeholders and managing development projects throughout a release cycle to ensure smooth execution and delivery</li><li>Triaging and prioritizing stories &amp; bugs to ensure that the most important work is tackled first</li><li>Working closely with Engineering Management to help the team stay focused and on track</li><li>Writing and facilitating documentation across releases including PRDs, feature documentation, bug remediation documentation, and release documentation for all data products</li><li>Proactive support of questions utilizing your deep product knowledge to help internal teams achieve success (e.g. Solutions Engineers, CSMs, Sales)</li></ul><div><br><strong>User Research, Product Discovery, &amp; Competitive Analysis</strong></div><ul><li>Maintaining a pulse on the industry to identify mature growth levers in areas like: AI development &amp; innovation, data science, machine learning &amp; LLMs, data visualization, etc</li><li>Monitoring the market to ensure competitive viability</li><li>Conduct continuous product discovery, user research, and dive deep into the needs and behaviors of key customers, partners, and internal stakeholders</li><li>Utilize your technical expertise and skill set to evaluate technical constraints, work closely with engineers, and be able to lead through outcome-driven product plans</li><li>Identify opportunities to drive revenue and innovation, expanding Virtuous’ position as market and innovation leader</li></ul><div><br><strong>You Must Have</strong></div><ul><li>7+ years of product management experience, with at least 5 years focused on data products, BI, AI, or analytics</li><li>Proven track record of successfully launching and scaling complex technical products in an enterprise SaaS environment</li><li>Strong technical background with experience in data platforms, BI tools, AI/ML frameworks, and big data technologies</li><li>Specific experience in Snowflake, DBT, Sigma, SQL, LLMs preferred</li><li>Proven experience delivering high-value products with minimal bugs</li><li>Experience working collaboratively across functions, including engineering, product marketing, customer success, data operations, and sales teams.&nbsp;</li><li>Expert communication skills and strong grasp of the product management discipline</li><li>Proficiency with Lean/Agile methodologies (at Virtuous we utilize tools like JIRA, Confluence, Notion, Productboard, and Figma)</li><li>Desire to contribute to impactful work, and a passion to grow generosity</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br></div><div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Sr. Technical Product Manager

<div><strong>Position Summary</strong><br>Virtuous is looking for a QA Tester with 2+ years experience in a formal QA Testing role to enable and accelerate our engineering teams working on new features and enhancing existing products. This is position allows for remote work. Our mission is to empower nonprofits with advanced responsive fundraising software that enhances giving and maximizes impact. As a critical member of our engineering organization, you will test and validate sophisticated, scalable B2B SaaS solutions in a collaborative environment. Your primary focus will be testing and validation of our family of CRM and related products.</div><div><br><strong>Responsibilities</strong></div><ul><li>Design, write, and execute comprehensive test plans and test cases for new features and enhancements.</li><li>Identify, record, document thoroughly, and track bugs</li><li>Perform regression testing to ensure existing features remain intact with new releases</li><li>Collaborate with the development team to ensure quality is considered throughout the software development lifecycle</li><li>Participate in design and requirement reviews to identify potential issues early in the development process</li><li>Work with the product management team to understand the requirements and user stories to develop effective test strategies</li><li>Utilize Playwright to increase efficiency in testing and provide faster feedback to developers</li><li>Provide detailed bug reports and ensure issues are resolved before release</li><li>Maintain and improve test environments and frameworks to support test automation</li><li>Contribute to the continuous improvement of the QA process and overall product quality.</li></ul><div><br><strong>Must Haves</strong></div><ul><li>Should have a minimum of 2+ years of experience in a QA Tester role</li><li>Strong experience with software testing methodologies and best practices</li><li>Proficiency in writing clear, concise, and comprehensive test plans and test cases</li><li>Experience with bug tracking and test management tools (e.g., Jira, TestRail)</li><li>Excellent problem-solving skills and attention to detail</li><li>Strong communication skills, both written and verbal</li><li>Ability to work effectively in a fast-paced, dynamic environment</li><li>A passion for quality and a keen eye for detail</li><li>Experience testing in a cloud-based environment</li><li>Understanding of Agile/Scrum methodologies</li></ul><div><br><strong>Nice to Haves</strong></div><ul><li>Experience with TypeScript or JavaScript</li><li>Knowledge of API testing tools (e.g., Postman, Swagger)</li><li>Exposure and General understanding of automated testing tools (e.g., Selenium, Playwright)</li><li>Previous experience working in the nonprofit sector or a strong interest in philanthropy</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

QA Tester

<div><strong>Position Summary</strong></div><div>Virtuous is in search of a dynamic, goal-oriented sales leader with a track record of successfully assembling, retaining, coaching, mentoring, and enhancing sales teams. In this role, you will lead a team focused on fostering growth within Mid-Market Sales, with a special emphasis on the nonprofit sector.</div><div><br>Your responsibilities include supervising a team of Account Executives who aim to excel in value-based selling, using a consultative approach to promoting and positioning Virtuous. Reporting to the VP of Sales, you will develop strategic account plans, ensure representatives are prepared for client calls, and leverage your past successes to implement effective initiatives within our organization.</div><div><br><strong>Responsibilities</strong></div><ul><li>Planning and Execution:<ul><li>Develop, refine, and implement a comprehensive success plan for the team in alignment with company goals for both Enterprise and Mid-Market accounts.&nbsp;</li></ul></li><li>Team Leadership and Development:<ul><li>Cultivate a high-performance culture by recruiting, onboarding, and retaining top-tier sales talent.</li><li>Must be an expert in training teams in strategic deal management, value positioning, and managing multi-stakeholder engagements.</li><li>Provide ongoing mentorship, coaching, and constructive feedback to empower the team to achieve their full potential.</li><li>Regularly assess individual and team performance through a combination of direct observation, key performance indicators (KPIs), and other relevant metrics.</li></ul></li><li>Sales Projections and Reporting:<ul><li>Develop and deliver precise and comprehensive sales projections based on analysis, historical data, and current trends.</li><li>Provide regular, detailed reports to the executive team on sales performance, highlighting key achievements, challenges, and recommended actions.</li></ul></li><li>Cultural Development:<ul><li>Foster a dynamic and positive team culture that encourages healthy competition while emphasizing collaboration.</li><li>Instill a sense of ownership, accountability, and camaraderie within the team.</li><li>Collaborate with cross-functional teams, including Marketing, Product Development, and Customer Experience, to ensure alignment in delivering client-centric solutions.</li></ul></li></ul><div><br><strong>Requirements</strong></div><ul><li>Qualifications:<ul><li>5+ years experience in sales management within the SaaS space is required as well as exposure to nonprofits in some capacity. If you've sold directly to nonprofits, we want to talk to you!</li><li>Proven track record of consistently achieving or exceeding sales targets in a leadership role.</li><li>Certifications and/or a track record of growth and continued learning in sales management or related fields are a plus.</li></ul></li><li>Communication and Presentation Skills:<ul><li>Exceptional verbal and written communication abilities, with the ability to articulate the nuances of client value propositions clearly and persuasively.</li><li>Strong presentation skills, both internally and externally, to key stakeholders.</li></ul></li><li>Leadership Abilities:<ul><li>Demonstrated capability to inspire and lead a remote team</li><li>Passion for coaching and not being afraid to “get in the weeds” with reps&nbsp;</li><li>Strategic vision and mindset&nbsp;</li><li>Motivational and inspirational</li><li>Ability to develop and nurture lifelong client partnerships, becoming a trusted advisor and advocate</li></ul></li><li>Analytical Skills:<ul><li>Outcome-focused with strong analytical capabilities, utilizing data-driven insights to make informed decisions and guide the team accordingly</li><li>Proficient in using analytics tools and interpreting CRM data to drive strategic decision-making</li></ul></li><li>Industry Knowledge:<ul><li>Comprehensive knowledge of CRM systems, peripheral technology, and familiarity with the latest industry best practices in their adoption and use.</li><li>Well-informed of market trends, competitor activities, and emerging technologies&nbsp;</li></ul></li><li>Results-Oriented Mentality<ul><li>A track record of achieving and surpassing sales targets</li><li>A metrics-oriented approach, utilizing data and key performance indicators to measure the success and continuous improvement of the sales team</li></ul></li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

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