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Enable Resource Group is hiring a
Service Desk Technician

📍 Houston, TX

THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.

Do you want to join a team of mission-minded professionals who make a positive impact in the lives of their clients? Do you enthusiastically strive to go the extra mile? If so, keep reading … 
We are currently searching for a Service Desk Technician who desires to apply their troubleshooting mindset and experience to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician, you will provide remote and on-site IT support and related services.
Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."
Key Responsibilities:
  • Answer phone calls, understand service requests, and provide IT service and support for the current client base
  • Troubleshoot tickets in varying tier levels, engaging in escalation when necessary
  • Deliver assistance to end users in realms ranging from Microsoft 365, workstations (in both Windows and Mac environments), cloud infrastructures, phone systems, various applications or systems troubleshooting, and more.
  • Keep accurate documentation and execute Enable procedures within service
  • Collaborate with other teammates
  • Learn new technologies quickly and accurately
Required Skills: 
  • Proven ability to provide technical world-class service to clients and team members (Service attitude a must!)
  • Excellent verbal and written communication skills to technical and non-technical end users
  • Well organized and strong time management skills
  • Self-driven and able to work with little supervision
  • Ability to work and collaborate as part of a team
  • Proven ability to follow processes and document issues/resolutions accordingly 
  • Working knowledge of electronic ticketing systems
  • Working knowledge of current Windows OS
  • Current experience supporting Microsoft 365 applications
  • Proven knowledge with creating and managing users, groups, and objectives within Active Directory
  • 1-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company
  • Ability to undergo and pass a background check in accordance with state and federal laws.
 Our wish list: 
  • Understanding of PowerShell and/or other scripting languages
  • Working knowledge of MS Azure 
  • Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing
  • MacOS experience
  • Working experience with ConnectWise
  • Professional certifications: A+, Net+, MCSE, MCSA
 What we offer: 
  • Fantastic company culture
  • Great work/life balance (8am-5pm, Monday – Friday); No on-call rotation
  • Competitive salary (This position is salaried, not hourly!)
  • Competitive health benefits (one of our medical plans is free for employees)
  • Generous PTO beginning day 1 (as well as all major holidays)
  • 401k with a match
  • Opportunities for advancement and continued growth
  • And much more!
To find out more information about Enable and our mission, visit our website at https://enableministry.com/
No calls please.
INFORMATION TECHNOLOGYPOWERSHELLAZUREMICROSOFTNETWORKINGCYBERSECURITYCUSTOMER SUPPORTTECHNICAL SUPPORT
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📍 Location: Houston, TX
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